IT Technician

This position will perform various duties and support relating to IT, audio/visual, basic graphic design, and phone systems for the employees and clients of the Cross Insurance Arena


  • Possess a basic understanding of network administration (cloud server environments)
  • Strong knowledge of desktop support
  • Ensure that all IT (hard wire, WIFI, Concessions, Events, Operations, Box Office) and arena phone needs of each event are met
  • Maintain all security standards and protocols of the Cross Insurance Arena inclusive of surveillance, prox cards and automated systems
  • Supply AV Support to all events, concerts, conferences and meetings
  • Support all staff on site with technology
  • Maintain equipment storage, ensure orderly and clean storage area
  • Report any system failures to Director of Events promptly
  • Update and inventory workstation hardware and software
  • Understand and help to maintain all audio equipment in buildings
  • Help to support RF/cable systems/installations
  • Organize and schedule upgrades/maintenance without deterring other from completing their work
  • Troubleshoot printers and copy machines
  • Assist in installing of new technology throughout buildings
  • Document process/procedures and label equipment as needed
  • Provide excellent customer service assistance to internal and external clients
  • Maintain and improve signal and routing systems
  • Perform other duties as assigned


  • High school diploma or equivalent
  • College degree in Information Systems and/or equivalent work experience preferred
  • Exposure to Windows operating systems such as Windows 7,8 and10
  • Experience with Telecom and Wi-Fi systems preferred
  • Must be comfortable multi-tasking and working in a fast-paced environment
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to work events beyond the normal working day including nights, weekend and holidays
  • Requires strong organizational and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience with sound and video equipment including wireless mics, mixers, amplifiers etc

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Intellectual/Social demands:

  • While performing duties of this job, the employee is frequently asked to multi-task under time constraints and in moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires frequent use of interpersonal skills including: ability to inform staff and foster collaboration, ability to recognize and resolve conflicts, ability to communicate clearly and concisely in writing and verbally in English with clients.

Physical demands:

  • While performing duties of the job, the employee frequently lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients; position will require employee to occasionally bend, stoop, or crouch in order to evaluate, connect and inspect equipment and building infrastructure. Employee will as needed operate high lift in assessment of and maintenance of the building and equipment.  Employee will occasionally be required to identify or match colors/tones of wires, chords or other equipment, as well as identify pitch, tone and volume of audio recordings. Employee will constantly operate a computer, audio visual equipment and other office devices such as calculators, telephones, copy machines and printers. Employee will constantly communicate via phone, cell phone, email and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 50 pounds.

Work environment:

  • The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.


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  • For #WorldArtDay, check out these bright and colorful @MarinersofMaine jerseys designed by @makeawishmaine Wish Kids!
Back on Feb. 1, the team sported custom jerseys designed by “Wish Kid,” Ellie Labree, an 11-year old cancer patient. The unique designs of four finalists came to life, and Ellie’s design received the most votes. This is Ellie during the ceremonial puck drop. To top off an extraordinary night, the Mariners ended with a 3-2 OT win! This game is a big staff favorite moment of the year.
#WishesMatter #MakeWaves #portlandme #portlandmaine #crossarena #crossinsurancearena #echl #mainemariners PC: @zackroy_      
  • #MeetTheStaffMonday Melanie Henkes, General Manager
•Where are you from? Aiken, SC
•How long have you been working at Cross Insurance Arena? 4 winters, I don't go by years here I go by winters survived.
•If you could have dinner with one celebrity dead or alive who would it be and why? Ellen DeGeneres...I just feel like I would laugh the entire time with her perspective and positive vibes.
•What is your hidden talent not many people know about? I use to be a cheerleader
**You can find Melanie on the concourse greeting guests at the Bath Savings Spring St. entrance and booking the next great show at the arena!
#WeAreSPECTRA #SpectraExperiences #spectragreats      
  • Cheers @cicbangor! Much love.      
  • Can you piece this @cross_arena performer together?
She is the first woman to ever be inducted twice into the Rock & Roll Hall of Fame. #TBT      
  • Quarantine check in... how's everyone doing today? Miss you & love you.      
  • It’s never too early to start thinking about the weekend. @lonepinebrewing continues to deliver beer this weekend, to make sure the weekend, never stops feeling like the weekend.
#lonepine #nationalbeerday #beerdelivery #crossarena #crossarenacares #lonepinebrewing #holydonut      
  • #MeetTheStaffMonday Bill O’Malley, Regional Marketing Director
•What toppings do you order on your pizza? Pineapple
•What is your hidden talent not many people know about? I can Juggle
•How long have you been working at Cross Insurance Arena? 3.5 years, 6 with Spectra
•What’s a random fact? I’ve lived in 5 different states! MA, RI, AK, OK, ME.
**You can find Bill on the concourse or picking up tomatoes during Toss-A-Tomato at @marinersofmaine games. #WeAreSPECTRA #SpectraExperiences #spectragreats      
  • A great pairing to our brunch recipe we shared yesterday- Berry Basil Bubbly (say that 5x fast)! Enjoy a simply sweet and refreshing cocktail featuring blueberries, basil and agave. Cheers!
#SpectraEats @spectraexperiences #portlandme #portlandmaine #brunch #portlandbrunch #brunchcocktail      
  • Brunch is served! Treat yourself at home with a restaurant-quality Potato-Crusted Mini Quiche recipe from our @spectraexperiences chefs. Who says you can't brunch during the week?
#SpectraEats #yum #brunch #portlandme #portlandmaine #portlandbrunch      
  • #MeetTheStaffMonday Mark Stansfield, Assistant Operations Manager
•How long have you been working at Cross Insurance Arena? One and a half years.
•Favorite concert you've been to? 311 opening for Cypress Hill, 1997, Aragon Ballroom Chicago.
•What Netflix, Hulu, etc. show are you currently bingeing? Just finished Tiger, like everyone else I think..
•What is your hidden talent not many people know about? I play the Tuba.
**You can usually find Mark on the roof fixing something or driving the zamboni during @marinersofmaine games. #WeAreSPECTRA #SpectraExperiences #spectragreats      
  • #CrossArenaCares so, help us help you on #MomAndPopBusinessOwnersDay
Running a business is hard. Running a business during COVID-19 is much harder. We are seeing so many local businesses creating and implementing new infrastructures just to survive. With so much uncertainty of the next few months and even weeks, we want to help spread the good word about your business. #CrossArenaCares
Are you a brewery now offering delivery? Are you a fitness studio moving to online classes? Are you an artist streaming virtual concerts? Are you a just a fan of a local business and want us to shoutout your fav local spot? #CrossArenaCares
Tag us in a post so we can re-post you! Tell us about your local business and anything/everything our fans need to know on how to #supportlocal.
Even though we are #socialdistancing, let’s stick together and raise each other up! #CrossArenaCares      
  • In light of ongoing public health concerns, the @itsjojosiwa show has been postponed. Ticket holders should hold on to their tickets, which will be honored at the rescheduled date to be announced soon      
  • Just announced, Gabriel Iglesias has been rescheduled for Friday, November 6 at 8:00pm. All tickets for the original Saturday, March 28, 2020 performance will be honored for the rescheduled show at the Cross Insurance Arena in Portland, ME on Friday, November 6, 2020.      
  • STATEMENT FROM @2020monsterxtour
The Monster X Tour scheduled for April 17 & 18 at the Cross Insurance Arena will be canceled to help prevent the spread of the COVID-19 virus.
Tickets purchased on will automatically be refunded to the original form of payment.  All other tickets will be refunded at the point of purchase. .
Contact Cross Insurance Arena’s Trusted Choice Box Office at (207) 775-3458 for tickets purchased directly from the box office.
If you purchased your tickets elsewhere, contact your point of purchase directly.      
  • Repost from @marinersofmaine with the latest update on the 2019-20 season.      
  • Reminder: The @marinersofmaine Hockey game scheduled for tonight has been postponed until further notice.

Official Maine Mariners Hockey statement regarding the ECHL's decision to postpone the 2019-20 season:      

At the direction of local municipalities and health authorities, we will be postponing the Portland, ME date of the Gabriel Iglesias “Beyond The Fluffy” World Tour “Go Big or Go Home” originally scheduled for Saturday, March 28, 2020 due to COVID-19 health concerns. Due to recommendations outside of our control we have been instructed to postpone nonessential large event gatherings to prevent further coronavirus outbreaks. We hold the health and safety of the fans and everyone else involved in the production of the event at the highest priority.

You will be advised when a new date has been determined. Your tickets for the Saturday, March 28, 2020 performance will be valid for the newly rescheduled date.

We sincerely thank you for your continued loyalty and patience during this challenging time.

We will provide a information on a new rescheduled date and other ticketing information as soon as it becomes available.      

The Harlem Globetrotters announced that they will be suspending planned games on their domestic U.S. tour from Friday, March 13 through Thursday, March 19, including the event at the Cross Insurance Arena in Portland to help prevent the spread of the COVID-19 virus.

The Globetrotters encourage all ticket holders to hold on to tickets, as the team will make every effort to reschedule as soon as possible. All tickets for postponed games will be honored.      
  • Looking forward to seeing the @MarinersOfMaine  throwback jersey's on the ice tomorrow. Tickets are available at the Trusted Choice Box Office. #TBT #MakeWaves🌊  #SeasTheCup #Cross Arena      
  • Before we look forward to @kanebrown_music concert tomorrow, we look back on @themercyme this past Friday.
📸 @xtremeaerialview #crossarena #portlandmaine #SoldOut      
  • FREE TICKET FRIDAY! Comment with only emojis describing these jerseys the @MarinersofMaine wore last weekend honoring the 40th anniversary of       
  • FREE TICKET FRIDAY at the MPA Basketball Tournament! 🏀 Stop by the Cross Insurance Arena table on the concourse behind section M for your chance to win a @Globies prize pack or enter here ➡️ (copy + paste link in your browser)      
  • @Themercyme with Jeremy Camp on February 28, 20/20 Tour is coming to Portland on February 28.  Double Tap if you went to the show the last time they were here, and if you're going again next week. 🙌  #TBT #MercyMe #MercyMe2020 #PortlandME #VisitPortland      
  • Celebrate good times🎶🎊 with us + the @harlemglobetrotters Mar. 19! Globies Birthday Bash packages include:
🏀 autographed mini basketball
🕺 YMCA on the court experience
📣 birthday announcement
🤝 player meet & greet
To make a reservation 📞207-791-2235
[#tbt to the 2019 tour]
#portland #portlandme #crossarena #crossinsurancearena #portlandlife #portlandevents 📸 @xtremeaerialview      
  • What better way to Break The Ice And Score Big with your loved ones this Valentine's Day than with 10 tickets to a @MarinersOfMaine game? 💙💚 Contest details here:
(copy and paste link in your address bar)