IT Technician

This position will perform various duties and support relating to IT, audio/visual, basic graphic design, and phone systems for the employees and clients of the Cross Insurance Arena

Responsibilities:

  • Possess a basic understanding of network administration (cloud server environments)
  • Strong knowledge of desktop support
  • Ensure that all IT (hard wire, WIFI, Concessions, Events, Operations, Box Office) and arena phone needs of each event are met
  • Maintain all security standards and protocols of the Cross Insurance Arena inclusive of surveillance, prox cards and automated systems
  • Supply AV Support to all events, concerts, conferences and meetings
  • Support all staff on site with technology
  • Maintain equipment storage, ensure orderly and clean storage area
  • Report any system failures to Director of Events promptly
  • Update and inventory workstation hardware and software
  • Understand and help to maintain all audio equipment in buildings
  • Help to support RF/cable systems/installations
  • Organize and schedule upgrades/maintenance without deterring other from completing their work
  • Troubleshoot printers and copy machines
  • Assist in installing of new technology throughout buildings
  • Document process/procedures and label equipment as needed
  • Provide excellent customer service assistance to internal and external clients
  • Maintain and improve signal and routing systems
  • Perform other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • College degree in Information Systems and/or equivalent work experience preferred
  • Exposure to Windows operating systems such as Windows 7,8 and10
  • Experience with Telecom and Wi-Fi systems preferred
  • Must be comfortable multi-tasking and working in a fast-paced environment
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to work events beyond the normal working day including nights, weekend and holidays
  • Requires strong organizational and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience with sound and video equipment including wireless mics, mixers, amplifiers etc

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Intellectual/Social demands:

  • While performing duties of this job, the employee is frequently asked to multi-task under time constraints and in moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires frequent use of interpersonal skills including: ability to inform staff and foster collaboration, ability to recognize and resolve conflicts, ability to communicate clearly and concisely in writing and verbally in English with clients.

Physical demands:

  • While performing duties of the job, the employee frequently lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients; position will require employee to occasionally bend, stoop, or crouch in order to evaluate, connect and inspect equipment and building infrastructure. Employee will as needed operate high lift in assessment of and maintenance of the building and equipment.  Employee will occasionally be required to identify or match colors/tones of wires, chords or other equipment, as well as identify pitch, tone and volume of audio recordings. Employee will constantly operate a computer, audio visual equipment and other office devices such as calculators, telephones, copy machines and printers. Employee will constantly communicate via phone, cell phone, email and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 50 pounds.

Work environment:

  • The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER


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  • Tickets to see the World Famous Harlem Globetrotters are on sale now! 🏀 Score your tickets here: https://bit.ly/globies_portland.

Have a group of 10+? Call Group Sales for discounts and fan experiences at 207-791-2235.      
  • One week. #SomethingsBruin @marinersofmaine      
  • What we've all been waiting for... share the excitement and make new memories at Disney On Ice presents Mickey and Friends Dec. 23-27! ⛸

Presale begins Oct. 21 at 10 AM.

Get access to the presale by signing up for our cyber club: www.crossarenaportland.com      
  • Four-time GRAMMY® winning duo @forkingandcountry are bringing their one-of-a-kind live show to @cross_arena on April 26!

Tickets go on sale Friday, October 15 @ 10am!      
  • The World-Famous @harlemglobetrotters are bringing their newly reimagined Spread Game tour to Portland, ME on February 10! 🏀☄️Cyber club members get access to the presale this Thursday!
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The Spread Game Tour is a basketball event like no other. Ankle-breaking moves, jaw-dropping swag, and rim-rattling dunks are only some of the thrill you can expect from this fully modernized show. Part streetball from the players who defined it, part interactive family entertainment, the new tour will show off the best of the Globetrotters in a dazzling exhibition of talent and game. #SQUADZONE
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Groups of 10+ receive up to 25% off tickets. For more info, contact Group Sales at Lauren.Dobrynski@spectraxp.com.
#harlemglobetrotters #portlandme #portland #crossarena #crossinsurancearena      
  • ✨ Light up the 2021 holiday season ✨ with friends & family at Cirque Dreams Holidaze on Dec. 8. Groups of 10 or more receive a group discount on tix! Book online or save even more on fees by calling 207-791-2235.      
  • Seriously!? Another @Cross_Arena show going on sale!? Yup, @jeffdunham brings the laughs January 13! Ticket link is in our bio!      
  • ON SALE NOW @ptxofficial The Evergreen 🎄 Christmas Tour at @cross_arena Dec. 2! Ticket [link] in bio!      
  • Tickets now available for @trevornoah's #BackToAbnormalTour 🌎 Feb. 5 at @cross_arena! Get your tickets through the [Link] in bio!      
  • When it's finally October and we can stop putting #IsItOctober in our @MarinersOfMaine captions. October 22 is right around the corner 😁😁      
  • Time to put some hockey games on the calendar 🙌 - @MarinersOfMaine single game tickets are on sale now! 🏒

💙 Call 833-GO-MAINE or check out the schedule via [link] in bio.

💚 Grab a group of 10+ and save up to $7 per ticket from game-day pricing. Email lauren.dobrynski@spectraxp.com for more info      
  • Today is #NationalCoffeeDay and our friends at @aromajoescoffee are offering a FREE 16 ounce hot or iced cup of coffee all day today, September 29th. And to build on their ongoing support of the Dempsey Center, Aroma Joe’s is donating $1 for every FREE coffee given on September 29th. Cheers!      
  • We haven't had ice in since March 2020, and next week that changes! 🖌️🎨🏒💦
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The @MarinersofMaine invites you to an Open House to paint the blue lines and tour the seats! Existing season ticket holders can also pick up their tickets. @beaconthepuffin will be there, will you?      
  • ANNOUNCEMENT! @JeffDunham: Seriously!?” tour!  is making a stop in Portland, January 13! Come join us for some laughs and more much-needed FUN! Tickets go on sale Monday, October 4 at 10A.
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#Comedy #JeffDunham #Portland #Maine #Laughs #LiveEvents      
  • Announcement! @TrevorNoah is coming to Portland, Satruday February 5.  Tickets go on sale Friday, October 1 at 10A
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#Comedy #Portland #TrevorNoah #DowntownPortland #VisitPortland #Maine      
  • JUST ANNOUNCED! @ptxofficial brings the Evergreen Christmas Tour to Portland on December 2!  Tickets to see the acapella group go on sale Friday, October 1 at 10A.
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#Christmas #Pentatonix #EvergreenChristmas #Acapella #PortlandME #Maine #LiveEvents      
  • On #NationalLobsterDay, there's only one question: #TeamMayo or #TeamButter?
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📸pictured: @crushstation, Traxxas Monster Trucks
📅 April 12, 2019
📍 @Cross_Arena      
  • FYI today marks
🍂 The first day of fall (in our opinion, the most beautiful time in Maine)
🎟️ 1 week until @MarinersOfMaine single game ticket go on sale
🏒 1 month until Opening Night (!!)      
  • GOOD LUCK to the @BoxMaine  at the @IBLA.Official Nationals this weekend in Florida.  Lets hope the boys can bring the trophy back to Maine!
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#MaineNorthmen #BoxLax #BoxLacrosse #PortlandME #Lacrosse #Northmen      
  • Started from the bottom...

A true #TBT to 1976 and the view from the corner of Center St. and Spring St.

📸 Thanks Kevin for sending.       
  • Thank you & Happy Labor Day! The Trusted Choice Box Office is closed today. We will be open tomorrow at 9AM. Click the link in bio for a full list of upcoming events. 🤩
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📸 @zackroy_
📍 @brothersosborne on July 31, 2021      
  • Stream JoJo Siwa’s new movie, The J Team, with your family now on Paramount+ and don't miss out when @itsjojosiwa dances her way to the @Cross_Arena on Feb. 21! Tickets available now! 🎀🌟🌈💃🎤      
  • On sale now! 🏒🏒 For their annual visit to Portland, @blackbearhockey will host @riverhawkhockey at the Cross Insurance Arena on November 27. It will be Maine's first trip to Portland since Jan. 4, 2020 when it was Hockey Day In Maine (ECHL @MarinersofMaine played that afternoon).
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🎟️ Link in bio for tickets 
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Groups of 10+ save up to $7 per ticket. To book a group of seats,
contact the Group Sales Department at lauren.dobrynski@spectraxp.com.      
  • **EVENT UPDATE: @AJRBrothers at @Cross_Arena on September 24 will require a negative COVID-19 test result within 72 hours of the event OR proof of vaccination for entry. More details available at [link in bio]**      
  • We goin’ to the ship! We goin’ to the ship! @boxmaine are regional champions! Wishing the team luck as they battle for everything next month ✨🏆✨
#Repost @ibla.official with @make_repost
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CONGRATULATIONS 🏆 to @boxmaine on heading back to IBLA Nationals for the third year in a row after a thrilling regional championship victory in RBLL - New England!      
  • Giving a #StandingOvation to @GNGAthleticBoosters who ran two of our concession stands at @BrothersOsborne last month and raised over $1k for their high school sports programs! 👏👏
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If your Non-Profit organization consists of energetic and enthusiastic people who enjoy working with the public, then sign up to be a part of our event day concessions staff! With over 50 concerts, @MarinersOfMaine hockey games, and shows a year to choose from, your organization will receive a portion of your stand's sales as well as a great team-building experience.
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Click the #linkinbio and scroll down the page for more info on Concessions Fundraising and how @Cross_Arena can help benefit your organization!
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Happy #NationalNonProfitDay to Gray-New Gloucester Athletic Boosters and to so many others who do good for our community!      
  • This is it! The @boxmaine Northmen & @cambridgenelax Nor'easters battle for the “Far East Cup” on Sun. August 15 at 6:00 PM! 🏆
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A RBLL (Regional Box Lacrosse League) New England championship would extend the Northmen’s perfect, unbeaten season and send the team to the @ibla.official IBLA Nationals in Lakeland, Florida this September. Buy tickets online [link in bio], or purchase at the Trusted Choice Box Office for $10.
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Who ya got?      
  • National Disc Golf Day blast from the past 🚀
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Remember that time we turned the @cross_arena into an indoor disc golf course for a couple months? In a time of darkness, the Discin' Downtown and Prodigy Par 2 events this spring were everything our staff didn't know we needed. The groovy orange bubble-wrapped chandeliers set the 'stage' for us to host old friends and new from all over New England. We wouldn't have wanted to ride that rollercoaster with anyone else @hammondfarmdiscgolf @LonePineBrewing. For #NationalDiscGolfDay get outside, crush a Lone Pine, grab your discs and play 18 at Hammond Farm Disc Golf in North Berwick, ME (open dawn 'til dusk).
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#HammondFarmDiscGolf #DiscinDowntown #CrossArena #CrossInsuranceArena #PortlandMe #DowntownPortland #Maine #MaineCraftBeer #LonepPine #LonePineBrewery #ProdigyDisc #SpectraExperiences      
  • The undefeated @boxmaine look to carry the momentum into the playoffs with a home and home series against the Cambridge Nor'easters.  The  winner of the series will go to the @IBLA.Official National Championship. 
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#BoxLax #Lacrosse #MaineNorthmen #Maine      
  • CONCERTS ARE BACK
🎸 @brothersosborne
📆 July 31, 2021
📍 @cross_arena Portland, ME
🚪 6:00 PM
🕰️ 7:00 PM
🌭 🥤 Concessions will be open
🥃 🍻  Captain and Cola and Fiery Orchards will be flowing
🎫 [link in bio]
❕ Reminder: this show was originally scheduled at Maine Savings Pavilion at Rock Row, and has been moved to Cross Insurance Arena in Portland.
🤠 We encourage you to wear a mask if you feel more comfortable wearing one. If you feel sick, please stay home.