IT Technician

This position will perform various duties and support relating to IT, audio/visual, basic graphic design, and phone systems for the employees and clients of the Cross Insurance Arena


  • Possess a basic understanding of network administration (cloud server environments)
  • Strong knowledge of desktop support
  • Ensure that all IT (hard wire, WIFI, Concessions, Events, Operations, Box Office) and arena phone needs of each event are met
  • Maintain all security standards and protocols of the Cross Insurance Arena inclusive of surveillance, prox cards and automated systems
  • Supply AV Support to all events, concerts, conferences and meetings
  • Support all staff on site with technology
  • Maintain equipment storage, ensure orderly and clean storage area
  • Report any system failures to Director of Events promptly
  • Update and inventory workstation hardware and software
  • Understand and help to maintain all audio equipment in buildings
  • Help to support RF/cable systems/installations
  • Organize and schedule upgrades/maintenance without deterring other from completing their work
  • Troubleshoot printers and copy machines
  • Assist in installing of new technology throughout buildings
  • Document process/procedures and label equipment as needed
  • Provide excellent customer service assistance to internal and external clients
  • Maintain and improve signal and routing systems
  • Perform other duties as assigned


  • High school diploma or equivalent
  • College degree in Information Systems and/or equivalent work experience preferred
  • Exposure to Windows operating systems such as Windows 7,8 and10
  • Experience with Telecom and Wi-Fi systems preferred
  • Must be comfortable multi-tasking and working in a fast-paced environment
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to work events beyond the normal working day including nights, weekend and holidays
  • Requires strong organizational and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience with sound and video equipment including wireless mics, mixers, amplifiers etc

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Intellectual/Social demands:

  • While performing duties of this job, the employee is frequently asked to multi-task under time constraints and in moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires frequent use of interpersonal skills including: ability to inform staff and foster collaboration, ability to recognize and resolve conflicts, ability to communicate clearly and concisely in writing and verbally in English with clients.

Physical demands:

  • While performing duties of the job, the employee frequently lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients; position will require employee to occasionally bend, stoop, or crouch in order to evaluate, connect and inspect equipment and building infrastructure. Employee will as needed operate high lift in assessment of and maintenance of the building and equipment.  Employee will occasionally be required to identify or match colors/tones of wires, chords or other equipment, as well as identify pitch, tone and volume of audio recordings. Employee will constantly operate a computer, audio visual equipment and other office devices such as calculators, telephones, copy machines and printers. Employee will constantly communicate via phone, cell phone, email and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 50 pounds.

Work environment:

  • The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.


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  • It was amazing to cap off our indoor disc golf season with the Prodigy Par 2 Tournament on Saturday!

We've come a long way since our first Downtown Indoor Disc Golf back in February and our staff is so thankful to have hosted this community week after week. It's been a tough 13 months of never-ending COVID updates, but the support of arena disc golf has been unbelievable. The energy and excitement from everyone felt like we were *somewhat* back to our       
  • We are looking forward to hosting female leaders from all over the world during Celebrating Women tomorrow! Head over to our Facebook for the free livestream at 6pm Wednesday, March 31st.      
  • If you haven't experienced Downtown Indoor Disc Golf presented by Lone Pine Brewing Company - this is your LAST weekend to try it and Tee Times are filling up quick.  Friday's event is already sold out, and we have less than 20 Tee Times available on Saturday.  Sign up now before it's too late.
#DiscinDowntown #DowntownPortland #CrossArena #Maine #DiscGolf      
  • Registration closes TONIGHT for the first-ever indoor disc golf tourney at the @cross_arena! Players packs come with some of the best @prodigydisc discs. This tournament welcomes players of all ages and abilities. Let’s smash some aces!

[Registration link in bio]

Tasty @lonepinebrewing will be available. As always, much love to @hammondfarmdiscgolf for the baskets 🙌🍻⛓️      
  • Happy St. Patrick's Day! Hope you all find a       
  • The excitement for indoor disc continues! We can't get enough, so we are happy to announce our first-ever disc tournament- @prodigydisc Par2 on April 3.

-Register and find more info here:

-Our friends, @hammondfarmdiscgolf will be on site selling merch.

-And of course, our staff will be selling tasty beverages from @lonepinebrewing!      
  • One year ago today we hosted our last @MarinersofMaine game. 
Home opener is October 22 - and it can't come fast enough!
#MakeWaves #CrossArena #PortlandME #IsItOctoberYet      
  • We're back! Mark those calendars, October 22 the @MarinersofMaine return to home ice. 
#IsItOctoberYet #MakeWaves #HockeyinMaine #Portland #CrossArena #PortlandDowntown #ECHL      
  • One year ago.  Looking forward to having all 6,000 of you back. 📷 @ZackRoy_
#CrossArena #PortlandME #DowntownPortland #Maine #Concerts      
  • We regret to inform you that we have to postpone the Downtown Indoor Disc Golf events this week Feb. 26-27.  We have been making improvements to the course all week but unfortunately it’s not there yet. You will be fully refunded for your tee time as well as offered an opportunity to reserve a tee time in the future.  We sincerely apologize for any inconvenience this may have caused.  We fully expect to have the course set for March 12 & 13. 

Cross Insurance Arena
Hammond Farm Disc Golf      
  • Attention: Feb. 21 Disc Golfers-

Due to an unforeseen production circumstance tonight, we have to reschedule your tee time tomorrow (Sunday, February 21) to a future date. You will be fully refunded for your tee time as well as offered an opportunity to reserve a tee time in the future. We sincerely apologize for any inconvenience this may have caused.

We were excited to host this event, and even though we covered a majority of the fragile areas, some were exposed through our play on Saturday night. Until we can properly secure these areas, we are unable to hold the event tomorrow. We look forward to hosting you for Downtown Indoor Disc Golf in the near future. Thank you for your understanding on the matter.

Cross Insurance Arena
Hammond Farm Disc Golf      
  • Tee pads are cleared ✔️
Heat is on ✔️
@LonePineBrewing is flowing ✔️
Tomorrow we kick off a weekend of Downtown Indoor Disc Golf Presented by Lone Pine Brewing!
Don't worry if you missed out on booking a Tee Time this time around. We announced 4 more opportunities to get in here: February 26-27 and March 12-13. [Link in bio] to book your Tee Time through @HammondFarmDiscGolf. #DiscinDowntown      
  • Tee Time are LIVE for the next rounds of Downtown Indoor Disc Golf Presented by @LonePineBrewing! <Link in bio> 🔥🍻 
#DiscinDowntown #discgolfmaine #mainediscgolftour #mainediscgolfers #mainediscgolf #mainediscgolfscene #discgolf207 #lonepine #lonepinebrewing #udisc #discgolf #discgolfcourse #discgolfing #disclife #frisbeegolf #frisbeegolfing #discgolflove #udiscapp #discgolfdailyv #hammondfarmdiscgolf #maine #portlandme #thewaylifeshouldbe #vacationland #mainelife #mainetheway #visitmaine #mainebeer @hammondfarmdiscgolf @LonePineBrewing @udiscapp      
  • Due to popular demand! Additional dates have been added for Downtown Indoor Disc Golf Presented by @lonepinebrewing: February 26-27 and March 12-13.
Form your card now- Tee Times will be available this Friday at 10 AM through @hammondfarmdiscgolf.
Don’t miss out! #discindowntown      
  • Live concerts > roses & chocolate.... don't @ us. Happy Valentine's Day, lovers❣️ ❣️ ❣️      
  • Online reservations are LIVE for Downtown Indoor Disc Golf presented by @lonepinebrewing! Experience a course unlike any other Feb. 20-21!
⛳🎟️🥏 Click the link in our bio to Book a Tee Time or visit      
  • ANNOUNCEMENT! Join us February 20-21 for Downtown Indoor Disc Golf Presented by @lonepinebrewing. In collaboration with @hammondfarmdiscgolf, play Portland’s first ever 9-hole indoor disc golf course which features unique obstacles set up throughout the arena. Tee time reservations will go live this Saturday Feb. 6 at 10AM!      
  • Following up on yesterday's post-

February is a month long celebration of the history and achievements of Black individuals who have made an influence and impact throughout our country's history.

This month is dedicated to learning and remembering all the impactful individuals and events that have left their mark in history, but it should not end there. Every day we should strive to celebrate the contributions Black individuals continue to make in our community. We encourage you to buy from Black owned businesses, support Black creatives and donate to Black organizations this month and every month. 

🎤 Drop your fav #blackownedmaine org in the comments and visit @blackownedmaine. They currently have 270 businesses, nonprofits, artists, musicians, podcasts, blogs, etc. listed in their directory.

The 2021 Black History Month theme is       
  • Every breath from my bronze-pounded chest,
we will raise this wounded world into a wondrous one
We will rise from the gold-limbed hills of the west,
we will rise from the windswept northeast
where our forefathers first realized revolution
We will rise from the lake-rimmed cities of the midwestern states,
we will rise from the sunbaked south
We will rebuild, reconcile and recover
and every known nook of our nation and
every corner called our country,
our people diverse and beautiful will emerge,
battered and beautiful
When day comes we step out of the shade,
aflame and unafraid
The new dawn blooms as we free it
For there is always light,
if only we're brave enough to see it
If only we're brave enough to be it
Words taken from       
  • ANNOUNCEMENT! Stella Artois presents Saving Our Jobs Virtual Comedy Festival.  An all day comedy event with some of the nation's funniest people. All professional comedians all day. Tickets are on sale now >>
#SavingOurJobs #PortlandME #Maine #Entertainment #ComedyShow #VirtualEvents #SupportTheArts #LoughOutLoud      
  • One year ago we were hosting the Maine Motorsports Xtreme International Ice Racing Championships.  These guys are CRAZY, going 0-60 in under 3 seconds. Looking forward to seeing them again next year.      
  • Our doors might be closed, but that won’t stop us from bringing you the best live comedy this Saturday night! Get your tickets [LINK IN BIO] for Stream of Consciousness, featuring hilarious improv of Whose Line Is It Anyway? veterans @colinmochrie7591 & @thebradsherwood.      
  • The holidays are over, and you're back at work today, but why stop celebrating when today is Hockey Day In Maine?! 
LIKE + TAG a friend for your chance to win one of these custom pucks from last year's January 4th @blackbearhockey @MARINERSOFMAINE double-header!
*Multiple entries welcome
*FIVE random winners will be chosen on 1/7 at 3pm and be contacted via DM
*Winners must collect puck at the arena
#portlandmaine #umaine #mainemariners #hockeydayinmaine #portlandme #MaineBlackBears #BlackBearNation #HappyNewYear      
  • This past year has been an unforgettable one and we can't wait to see what 2021 brings. Cheers to a happy New Year!      
  • It me.... anyone else? 👀🎄 Who do you want to see in 2021?      
  • GIVEAWAY🔥 Caption this photo to win a @WWE VIP Experience swag bag complete with hat, towel, autograph book, and more! One random winner* will be DM'd at 1pm on 12/15.
*Must be available to collect prize at the arena
Photo from December 12, 2017 @WWE Live Holiday Tour      
  • Sunday night plans? Get your tickets for tomorrow's 7PM improv show! 

LOL with @colinmochrie7591 & @thebradsherwood, legends from 'Whose Line is it Anyway?'. Colin & Brad unleash a wild, comedic ride with Stream of Consciousness, a live, interactive, improve show via Zoom, where you are in the driver's seat!
[Link in bio for tix]      
  • Wishes of happiness and health to you and yours this holiday season! ❤️❤️      
  • WINTER IS COMING GIVEAWAY❄️ Which Zeus are you today- Right or Left? 

Like + Comment for your chance to win a Harlem Globetrotters basketball and winter hat! One winner will be chosen at random tomorrow 12/8 @ 3pm.
*Must be available to collect prize at the arena      
  • The 2020 @marinersofmaine Drive Through Teddy Bear Toss will get you in the holiday spirit this Saturday, Dec. 5!
Fans will be able to drive down Center St. (on the Northeast side of the arena) via Free St. between 9 AM-12 PM, and “toss” their stuffed animal donations into bins and fire vehicles, provided by the South Portland Fire Department. 
Donations will benefit @bgcsm and the South Portland Holiday Toy Drive. All stuffed animals must be new and with tags attached.
Wave from your car and drop off your Letter to Santa. Appearances include: Santa Claus (9:30-11:30), @beaconthepuffin, Riley Armstrong, Terrence Wallin (10-11), Ted Hart, and Ben Freeman.
Complimentary stickers and additional giveaways while supplies last.
Holiday music provided by @spectrumhcp and the #Scrubbymobile.
Can't drive through, but want to support? Teddy bears can be purchased and donated directly through the online Mariners merchandise store for $10.
#portlandme #portlandmaine #portlanddowntown #marinersofmaine #teddybeartoss #TBT