Frequently Asked Questions
Prohibited Items

The following is a list of items prohibited from the Cross Insurance Arena.

  • Outside beverages including unopened bottles and cans
  • Backpacks
  • Empty beverage containers
  • Coolers
  • Chains and spiked jewelry
  • Weapons
  • Pocket Knives
  • Laser Pointers
  • Illegal Substances
  • Animals (service animals are allowed)
  • Beach balls and inflatables
  • Bullhorns and air horns
  • Fireworks
  • Signs with sticks
  • Poster board signs
  • Confetti and Silly String
  • Tobacco products and electronic cigarettes
  • Laptops/iPads
  • Pepper Spray/Mace

Individual events may have additional prohibited items. Please refer to the specific event link for a complete list.

Security - Walk through Metal Detectors

Ensuring the safety of our guests is always a top priority. Please be advised that for all ticketed at the Cross Insurance Arena, venue security will utilize Walk-Through Metal Detectors (Magnetometers) to search all patrons entering the facility. Customers should keep the following in mind:

  • Minimize the number of personal items you bring to the venue.
  • Allow extra time for arriving to and entering the venue.
  • Guests will be asked to remove from their clothing and belongings any items that may trigger the alarm, including cell phones and keys, before they pass through the metal detector (Magnetometer) units.
  • Bags will be searched. Please do not bring backpacks into the Cross Insurance Arena.
  • If the Metal Detector (Magnetometer) alarm sounds, you will be subject to a secondary screening which may slow your entry into the venue.
  • The same list of venue-prohibited items will still apply.
  • It is at the discretion of venue management as to what events these units will be in use for.

 

Lost and Found

The Cross Insurance Arena is not responsible for any lost or stolen items. Guests should contact the nearest event staff regarding lost and found items.  To check if an item has been turned in the main office is open M-F 9A - 3P. You can call 207.791.2200

Cameras/Video/Audio Equipment

Photography and Video/Audio equipment is generally not permitted inside the Cross Insurance Arena in order to comply with artist copyrights. Certain events allow limited use and guests are encouraged to contact the event hotline or web site on the day of the event for updates.

Parking

The Spring Street Parking Garage is adjacent to the Cross Insurance Arena . Parking is available in this garage for patrons with disabilities. The Spring Street Garage is managed by the City of Portland and rates vary depending on events. Please call (207) 874-2842 for rate information. 

Cross Insurance Arena is excited to provide our fans with an easy way to pre-book a parking spot before driving to the arena. View the closest parking options to Cross Insurance Arena and reserve your space today.

Although the privately owned lots are open for most Cross Insurance Arena events, they may not be open for all events. Rates vary depending on the event and are controlled by the property owners. 

Find and reserve your parking to a specific event with ParkWhiz now.  To reserve ahead of time >> Click Here

Alcohol

It is a violation of Maine’s liquor laws to bring alcoholic beverages inside the Cross Insurance Arena. Our event staff is committed to enforcing the liquor laws and alcoholic beverages brought inside the building will be confiscated. Alcoholic beverages will be available through Cross Insurance Arena concessions for certain events. All guests, regardless of age, will be asked to show ID when purchasing alcoholic beverages. The Cross Insurance Arena staff reserves the right to deny admission and/or alcohol to anyone that is intoxicated or poses a hazard to public safety.

Providing alcohol to minors, and possession of alcohol by minors is a violation of Maine’s liquor laws. Guests furnishing alcohol to minors and minors in possession of alcohol will b e referred to local law enforcement for prosecution.

Emergency Evacuation

In the unlikely event of an emergency, the Cross Insurance Arena  is equipped with a state of the art emergency evacuation system. Once the system is activated, guests will hear an audible tone and voice prompts to evacuate. Guests should follow the directions of the trained event staff and proceed to the closest exit in calm manor. Guests should check with the nearest event staff on arrival for the closest appropriate emergency exit.

First Aid

The Cross Insurance Arena is staffed with Maine licensed EMTs for all public events. Our staff is trained to manage medical emergencies, treat minor injuries and make appropriate decisions regarding activation of the 911 system. The Cross Insurance Arena is equipped with an Automatic External Defibrillator (AED) accessible by our medical staff. Guests should contact the nearest Cross Insurance Arena employee to activate our medical staff.

Re-admittance

The Cross Insuarnce Arena does not allow re-addmittance to an event. 

Food and Beverage Policy

No food or beverages (including coffee, bottled water or empty beverage containers) may be brought into the Cross Insurance Arena during events. This policy is strictly enforced.

Seating

General Admission Ticketing: A General Admission ticket for the floor is required to access that area. Wristbands will be issued for all floor access tickets and will not be permitted in the elevated seating area.  There may be separate entry doors for floor access/wristbands. The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event. General Admission elevated seats are required for the bowl seating and will not be allowed access to floor areas. There may be separate entry doors for elevated General Admission tickets. The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.

Reserved Seat Ticketing: A reserved seat ticket guarantees a patron a specific seat in a specific seating location. The specific seat location is printed on each ticket. All patrons occupying a seat must have a ticket for that designated seat. For your convenience, we have ushers throughout the seating area that will be happy to seat you.

Special Needs

We acknowledge the special needs and challenges of some of our guests. Guests requiring special needs should notify the Trusted Choice Box Office of those needs when purchasing tickets. Please call (207) 775-3458. Our staff will make every effort to provide the best available seat appropriate for any specific need. We have a team dedicated to ensuring our guests with special needs can attend Cross Insurance Arena  events without worry and maximize their experience. Our special assistance team is available at all events and can assist guests to their seats upon request. We pride ourselves on making our events available to any guest who wants to attend. Please make requests for special services a minimum of two weeks prior to an event. Every effort will be made to accommodate requests made less than two weeks prior to an event, but accommodation cannot be guaranteed. Parking for patrons with disabilities is available in the Spring Street Parking garage adjacent to the Cross Insurance Arena. All Cross Insurance Arena main entrances are now ADA accessible.

Smoking and Tobacco

The Cross Insurance Arena is a smoke free/tobacco free campus. The use of any tobacco products including electronic cigarettes is prohibited inside the Cross Insurance Arena. Our staff is committed to a safe entertainment experience and will enforce Maine's Public Place Smoking Law (22 MRSA § 1541 et seq.)

Smoking means the lighting, inhaling, exhaling, burning or carrying of any cigar, cigarette, pipe or other tobacco product, or carrying or having in one’s possession any lighted object giving off smoke from tobacco or any other substance that emits smoke that is customarily used and intended for inhalation into the lungs.
Tobacco or tobacco product means any form of tobacco, including but not limited to cigarettes, cigars, pipe tobacco, chewing tobacco or snuff, and any material or device used in the smoking, chewing or other form of tobacco consumption, including but not limited to cigarette papers and pipes.

Dress Code

Shirts and shoes must be worn at all time while inside the Cross Insurance Arena.

  • For #WorldArtDay, check out these bright and colorful @MarinersofMaine jerseys designed by @makeawishmaine Wish Kids!
.
.
Back on Feb. 1, the team sported custom jerseys designed by “Wish Kid,” Ellie Labree, an 11-year old cancer patient. The unique designs of four finalists came to life, and Ellie’s design received the most votes. This is Ellie during the ceremonial puck drop. To top off an extraordinary night, the Mariners ended with a 3-2 OT win! This game is a big staff favorite moment of the year.
.
.
#WishesMatter #MakeWaves #portlandme #portlandmaine #crossarena #crossinsurancearena #echl #mainemariners PC: @zackroy_      
  • #MeetTheStaffMonday Melanie Henkes, General Manager
•Where are you from? Aiken, SC
•How long have you been working at Cross Insurance Arena? 4 winters, I don't go by years here I go by winters survived.
•If you could have dinner with one celebrity dead or alive who would it be and why? Ellen DeGeneres...I just feel like I would laugh the entire time with her perspective and positive vibes.
•What is your hidden talent not many people know about? I use to be a cheerleader
**You can find Melanie on the concourse greeting guests at the Bath Savings Spring St. entrance and booking the next great show at the arena!
#WeAreSPECTRA #SpectraExperiences #spectragreats      
  • Cheers @cicbangor! Much love.      
  • Can you piece this @cross_arena performer together?
.
.
She is the first woman to ever be inducted twice into the Rock & Roll Hall of Fame. #TBT      
  • Quarantine check in... how's everyone doing today? Miss you & love you.      
  • It’s never too early to start thinking about the weekend. @lonepinebrewing continues to deliver beer this weekend, to make sure the weekend, never stops feeling like the weekend.
.
.
.
#lonepine #nationalbeerday #beerdelivery #crossarena #crossarenacares #lonepinebrewing #holydonut      
  • #MeetTheStaffMonday Bill O’Malley, Regional Marketing Director
•What toppings do you order on your pizza? Pineapple
•What is your hidden talent not many people know about? I can Juggle
•How long have you been working at Cross Insurance Arena? 3.5 years, 6 with Spectra
•What’s a random fact? I’ve lived in 5 different states! MA, RI, AK, OK, ME.
**You can find Bill on the concourse or picking up tomatoes during Toss-A-Tomato at @marinersofmaine games. #WeAreSPECTRA #SpectraExperiences #spectragreats      
  • A great pairing to our brunch recipe we shared yesterday- Berry Basil Bubbly (say that 5x fast)! Enjoy a simply sweet and refreshing cocktail featuring blueberries, basil and agave. Cheers!
#SpectraEats @spectraexperiences #portlandme #portlandmaine #brunch #portlandbrunch #brunchcocktail      
  • Brunch is served! Treat yourself at home with a restaurant-quality Potato-Crusted Mini Quiche recipe from our @spectraexperiences chefs. Who says you can't brunch during the week?
#SpectraEats #yum #brunch #portlandme #portlandmaine #portlandbrunch      
  • #MeetTheStaffMonday Mark Stansfield, Assistant Operations Manager
•How long have you been working at Cross Insurance Arena? One and a half years.
•Favorite concert you've been to? 311 opening for Cypress Hill, 1997, Aragon Ballroom Chicago.
•What Netflix, Hulu, etc. show are you currently bingeing? Just finished Tiger, like everyone else I think..
•What is your hidden talent not many people know about? I play the Tuba.
**You can usually find Mark on the roof fixing something or driving the zamboni during @marinersofmaine games. #WeAreSPECTRA #SpectraExperiences #spectragreats      
  • #CrossArenaCares so, help us help you on #MomAndPopBusinessOwnersDay
.
Running a business is hard. Running a business during COVID-19 is much harder. We are seeing so many local businesses creating and implementing new infrastructures just to survive. With so much uncertainty of the next few months and even weeks, we want to help spread the good word about your business. #CrossArenaCares
.
Are you a brewery now offering delivery? Are you a fitness studio moving to online classes? Are you an artist streaming virtual concerts? Are you a just a fan of a local business and want us to shoutout your fav local spot? #CrossArenaCares
.
Tag us in a post so we can re-post you! Tell us about your local business and anything/everything our fans need to know on how to #supportlocal.
.
Even though we are #socialdistancing, let’s stick together and raise each other up! #CrossArenaCares      
  • In light of ongoing public health concerns, the @itsjojosiwa show has been postponed. Ticket holders should hold on to their tickets, which will be honored at the rescheduled date to be announced soon      
  • Just announced, Gabriel Iglesias has been rescheduled for Friday, November 6 at 8:00pm. All tickets for the original Saturday, March 28, 2020 performance will be honored for the rescheduled show at the Cross Insurance Arena in Portland, ME on Friday, November 6, 2020.      
  • STATEMENT FROM @2020monsterxtour
.
The Monster X Tour scheduled for April 17 & 18 at the Cross Insurance Arena will be canceled to help prevent the spread of the COVID-19 virus.
.
Tickets purchased on Ticketmaster.com will automatically be refunded to the original form of payment.  All other tickets will be refunded at the point of purchase. .
Contact Cross Insurance Arena’s Trusted Choice Box Office at (207) 775-3458 for tickets purchased directly from the box office.
.
If you purchased your tickets elsewhere, contact your point of purchase directly.      
  • Repost from @marinersofmaine with the latest update on the 2019-20 season.      
  • Reminder: The @marinersofmaine Hockey game scheduled for tonight has been postponed until further notice.

Official Maine Mariners Hockey statement regarding the ECHL's decision to postpone the 2019-20 season:      
  • UPDATE FROM ICON CONCERTS REGARDING FLUFFY :

At the direction of local municipalities and health authorities, we will be postponing the Portland, ME date of the Gabriel Iglesias “Beyond The Fluffy” World Tour “Go Big or Go Home” originally scheduled for Saturday, March 28, 2020 due to COVID-19 health concerns. Due to recommendations outside of our control we have been instructed to postpone nonessential large event gatherings to prevent further coronavirus outbreaks. We hold the health and safety of the fans and everyone else involved in the production of the event at the highest priority.

You will be advised when a new date has been determined. Your tickets for the Saturday, March 28, 2020 performance will be valid for the newly rescheduled date.

We sincerely thank you for your continued loyalty and patience during this challenging time.

We will provide a information on a new rescheduled date and other ticketing information as soon as it becomes available.      
  • HARLEM GLOBETROTTER OFFICIAL STATEMENT:

The Harlem Globetrotters announced that they will be suspending planned games on their domestic U.S. tour from Friday, March 13 through Thursday, March 19, including the event at the Cross Insurance Arena in Portland to help prevent the spread of the COVID-19 virus.

The Globetrotters encourage all ticket holders to hold on to tickets, as the team will make every effort to reschedule as soon as possible. All tickets for postponed games will be honored.      
  • Looking forward to seeing the @MarinersOfMaine  throwback jersey's on the ice tomorrow. Tickets are available at the Trusted Choice Box Office. #TBT #MakeWaves🌊  #SeasTheCup #Cross Arena      
  • Before we look forward to @kanebrown_music concert tomorrow, we look back on @themercyme this past Friday.
📸 @xtremeaerialview #crossarena #portlandmaine #SoldOut      
  • FREE TICKET FRIDAY! Comment with only emojis describing these jerseys the @MarinersofMaine wore last weekend honoring the 40th anniversary of       
  • FREE TICKET FRIDAY at the MPA Basketball Tournament! 🏀 Stop by the Cross Insurance Arena table on the concourse behind section M for your chance to win a @Globies prize pack or enter here ➡️ https://bit.ly/38JwOFE (copy + paste link in your browser)      
  • @Themercyme with Jeremy Camp on February 28, 20/20 Tour is coming to Portland on February 28.  Double Tap if you went to the show the last time they were here, and if you're going again next week. 🙌  #TBT #MercyMe #MercyMe2020 #PortlandME #VisitPortland      
  • Celebrate good times🎶🎊 with us + the @harlemglobetrotters Mar. 19! Globies Birthday Bash packages include:
🏀 autographed mini basketball
🕺 YMCA on the court experience
📣 birthday announcement
🤝 player meet & greet
To make a reservation 📞207-791-2235
.
.
.
[#tbt to the 2019 tour]
#portland #portlandme #crossarena #crossinsurancearena #portlandlife #portlandevents 📸 @xtremeaerialview      
  • What better way to Break The Ice And Score Big with your loved ones this Valentine's Day than with 10 tickets to a @MarinersOfMaine game? 💙💚 Contest details here: https://bit.ly/38gpK38
(copy and paste link in your address bar)