Frequently Asked Questions
COVID-19 Policy

Attendees age 12 and over should be prepared to show evidence of vaccination or recent negative COVID-19 test

PORTLAND -- Cumberland County has announced new screening and hygiene protocols to prevent the spread of COVID-19 at events held at the Cross Insurance Arena.

The new rules align the Arena with state and local recommendations, as well as guidance from the Federal CDC regarding protection against spreading COVID-19 in contained spaces. Effective October 22, attendees of events at the arena age 12 and over will need to provide evidence of vaccination against COVID-19, or a recent negative test taken within 72 hours of the event. Mask wearing is strongly recommended inside the Arena.

Attendees who are too young to be vaccinated must wear a mask while attending events inside the Arena.

The new protocols will remain in place until further notice, but are likely to change based on the severity of the pandemic in Cumberland County and as vaccination becomes available for more age groups.

Lost and Found

The Cross Insurance Arena is not responsible for any lost or stolen items. Guests should contact the nearest event staff regarding lost and found items.  To check if an item has been turned in the main office is open M-F 9A - 3P. You can call 207.791.2200

Prohibited Items

The following is a list of items prohibited from the Cross Insurance Arena.

  • Outside beverages including unopened bottles and cans
  • Backpacks
  • Empty beverage containers
  • Coolers
  • Chains and spiked jewelry
  • Weapons
  • Pocket Knives
  • Laser Pointers
  • Illegal Substances
  • Animals (service animals are allowed)
  • Beach balls and inflatables
  • Bullhorns and air horns
  • Fireworks
  • Signs with sticks
  • Poster board signs
  • Confetti and Silly String
  • Tobacco products and electronic cigarettes
  • Laptops/iPads
  • Pepper Spray/Mace

Individual events may have additional prohibited items. Please refer to the specific event link for a complete list.

Cameras/Video/Audio Equipment

Photography and Video/Audio equipment is generally not permitted inside the Cross Insurance Arena in order to comply with artist copyrights. Certain events allow limited use and guests are encouraged to contact the event hotline or web site on the day of the event for updates.

Alcohol

It is a violation of Maine’s liquor laws to bring alcoholic beverages inside the Cross Insurance Arena. Our event staff is committed to enforcing the liquor laws and alcoholic beverages brought inside the building will be confiscated. Alcoholic beverages will be available through Cross Insurance Arena concessions for certain events. All guests, regardless of age, will be asked to show ID when purchasing alcoholic beverages. The Cross Insurance Arena staff reserves the right to deny admission and/or alcohol to anyone that is intoxicated or poses a hazard to public safety.

Providing alcohol to minors, and possession of alcohol by minors is a violation of Maine’s liquor laws. Guests furnishing alcohol to minors and minors in possession of alcohol will b e referred to local law enforcement for prosecution.

Parking

The Spring Street Parking Garage is adjacent to the Cross Insurance Arena . Parking is available in this garage for patrons with disabilities. The Spring Street Garage is managed by the City of Portland and rates vary depending on events. Please call (207) 874-2842 for rate information. 

Cross Insurance Arena is excited to provide our fans with an easy way to pre-book a parking spot before driving to the arena. View the closest parking options to Cross Insurance Arena and reserve your space today.

Although the privately owned lots are open for most Cross Insurance Arena events, they may not be open for all events. Rates vary depending on the event and are controlled by the property owners. 

Find and reserve your parking to a specific event with ParkWhiz now.  To reserve ahead of time >> Click Here

Security - Walk through Metal Detectors

Ensuring the safety of our guests is always a top priority. Please be advised that for all ticketed at the Cross Insurance Arena, venue security will utilize Walk-Through Metal Detectors (Magnetometers) to search all patrons entering the facility. Customers should keep the following in mind:

  • Minimize the number of personal items you bring to the venue.
  • Allow extra time for arriving to and entering the venue.
  • Guests will be asked to remove from their clothing and belongings any items that may trigger the alarm, including cell phones and keys, before they pass through the metal detector (Magnetometer) units.
  • Bags will be searched. Please do not bring backpacks into the Cross Insurance Arena.
  • If the Metal Detector (Magnetometer) alarm sounds, you will be subject to a secondary screening which may slow your entry into the venue.
  • The same list of venue-prohibited items will still apply.
  • It is at the discretion of venue management as to what events these units will be in use for.

 

Emergency Evacuation

In the unlikely event of an emergency, the Cross Insurance Arena  is equipped with a state of the art emergency evacuation system. Once the system is activated, guests will hear an audible tone and voice prompts to evacuate. Guests should follow the directions of the trained event staff and proceed to the closest exit in calm manor. Guests should check with the nearest event staff on arrival for the closest appropriate emergency exit.

Re-admittance

The Cross Insuarnce Arena does not allow re-addmittance to an event. 

Food and Beverage Policy

No food or beverages (including coffee, bottled water or empty beverage containers) may be brought into the Cross Insurance Arena during events. This policy is strictly enforced.

Seating

General Admission Ticketing: A General Admission ticket for the floor is required to access that area. Wristbands will be issued for all floor access tickets and will not be permitted in the elevated seating area.  There may be separate entry doors for floor access/wristbands. The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event. General Admission elevated seats are required for the bowl seating and will not be allowed access to floor areas. There may be separate entry doors for elevated General Admission tickets. The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.

Reserved Seat Ticketing: A reserved seat ticket guarantees a patron a specific seat in a specific seating location. The specific seat location is printed on each ticket. All patrons occupying a seat must have a ticket for that designated seat. For your convenience, we have ushers throughout the seating area that will be happy to seat you.

Special Needs

We acknowledge the special needs and challenges of some of our guests. Guests requiring special needs should notify the Trusted Choice Box Office of those needs when purchasing tickets. Please call (207) 775-3458. Our staff will make every effort to provide the best available seat appropriate for any specific need. We have a team dedicated to ensuring our guests with special needs can attend Cross Insurance Arena  events without worry and maximize their experience. Our special assistance team is available at all events and can assist guests to their seats upon request. We pride ourselves on making our events available to any guest who wants to attend. Please make requests for special services a minimum of two weeks prior to an event. Every effort will be made to accommodate requests made less than two weeks prior to an event, but accommodation cannot be guaranteed. Parking for patrons with disabilities is available in the Spring Street Parking garage adjacent to the Cross Insurance Arena. All Cross Insurance Arena main entrances are now ADA accessible.

First Aid

The Cross Insurance Arena is staffed with Maine licensed EMTs for all public events. Our staff is trained to manage medical emergencies, treat minor injuries and make appropriate decisions regarding activation of the 911 system. The Cross Insurance Arena is equipped with an Automatic External Defibrillator (AED) accessible by our medical staff. Guests should contact the nearest Cross Insurance Arena employee to activate our medical staff.

Smoking and Tobacco

The Cross Insurance Arena is a smoke free/tobacco free campus. The use of any tobacco products including electronic cigarettes is prohibited inside the Cross Insurance Arena. Our staff is committed to a safe entertainment experience and will enforce Maine's Public Place Smoking Law (22 MRSA § 1541 et seq.)

Smoking means the lighting, inhaling, exhaling, burning or carrying of any cigar, cigarette, pipe or other tobacco product, or carrying or having in one’s possession any lighted object giving off smoke from tobacco or any other substance that emits smoke that is customarily used and intended for inhalation into the lungs.
Tobacco or tobacco product means any form of tobacco, including but not limited to cigarettes, cigars, pipe tobacco, chewing tobacco or snuff, and any material or device used in the smoking, chewing or other form of tobacco consumption, including but not limited to cigarette papers and pipes.

Dress Code

Shirts and shoes must be worn at all time while inside the Cross Insurance Arena.

  • JUST ANNOUNCED! @chicagotheband is coming to Portland, Sunday May 8, with tickets going on sale Friday, November 19 at 10AM. Come see Chicago as they play all the hits including,       
  • The fastest race on ice is coming January 15 and tickets are on sale now! Come watch the Maine Motorsports @xtremeinternational_iceracing Championships as racers go from 0-60 in under 3 seconds! Presented by @gd_bathironworks 
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#XiiR #IceRacing #Maine #PortlandME #VisitMaine      
  • It's back, and it's coming faster than ever! The Maine Motorsports @xtremeinternational_iceracing Championships are racing into Portland on Saturday, January 15! Get ready for the action when motorcycles race on ice and go 0-60 in under 3 seconds! Tickets go on sale Friday at 10AM. Presented by General Dynamics Bath Iron Works
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#CrossArena #IceRacing #motorcycleracing #Maine #DowntownMaine #PortlandME      
  • Limited @PTXofficial VIP Packages remain for their 12/2 performance! Premium tickets, soundcheck visit, exclusive merch & more!

Get yours before they sell out at https://bit.ly/PTXPortland2021VIP!      
  • @itsjojosiwa D.R.E.A.M THE TOUR will be here before you know it!🎀 Bring the whole family to our show on Feb. 21 and grab your tickets now!✨

Tix: https://bit.ly/feb21jojo      
  • ON SALE NOW - Disney On Ice Mickey and Friends Dec. 23-27! Spend your holidays at the @cross_arena with your favorite Disney characters come to life on ice. ⛸⛸

Book a group of 10 or more and your tickets start at just $15 each! Call Group Sales at 207-791-2235 for more info.      
  • Tickets to see the World Famous Harlem Globetrotters are on sale now! 🏀 Score your tickets here: https://bit.ly/globies_portland.

Have a group of 10+? Call Group Sales for discounts and fan experiences at 207-791-2235.      
  • One week. #SomethingsBruin @marinersofmaine      
  • What we've all been waiting for... share the excitement and make new memories at Disney On Ice presents Mickey and Friends Dec. 23-27! ⛸

Presale begins Oct. 21 at 10 AM.

Get access to the presale by signing up for our cyber club: www.crossarenaportland.com      
  • Four-time GRAMMY® winning duo @forkingandcountry are bringing their one-of-a-kind live show to @cross_arena on April 26!

Tickets go on sale Friday, October 15 @ 10am!      
  • The World-Famous @harlemglobetrotters are bringing their newly reimagined Spread Game tour to Portland, ME on February 10! 🏀☄️Cyber club members get access to the presale this Thursday!
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The Spread Game Tour is a basketball event like no other. Ankle-breaking moves, jaw-dropping swag, and rim-rattling dunks are only some of the thrill you can expect from this fully modernized show. Part streetball from the players who defined it, part interactive family entertainment, the new tour will show off the best of the Globetrotters in a dazzling exhibition of talent and game. #SQUADZONE
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Groups of 10+ receive up to 25% off tickets. For more info, contact Group Sales at Lauren.Dobrynski@spectraxp.com.
#harlemglobetrotters #portlandme #portland #crossarena #crossinsurancearena      
  • ✨ Light up the 2021 holiday season ✨ with friends & family at Cirque Dreams Holidaze on Dec. 8. Groups of 10 or more receive a group discount on tix! Book online or save even more on fees by calling 207-791-2235.      
  • Seriously!? Another @Cross_Arena show going on sale!? Yup, @jeffdunham brings the laughs January 13! Ticket link is in our bio!      
  • ON SALE NOW @ptxofficial The Evergreen 🎄 Christmas Tour at @cross_arena Dec. 2! Ticket [link] in bio!      
  • Tickets now available for @trevornoah's #BackToAbnormalTour 🌎 Feb. 5 at @cross_arena! Get your tickets through the [Link] in bio!      
  • When it's finally October and we can stop putting #IsItOctober in our @MarinersOfMaine captions. October 22 is right around the corner 😁😁      
  • Time to put some hockey games on the calendar 🙌 - @MarinersOfMaine single game tickets are on sale now! 🏒

💙 Call 833-GO-MAINE or check out the schedule via [link] in bio.

💚 Grab a group of 10+ and save up to $7 per ticket from game-day pricing. Email lauren.dobrynski@spectraxp.com for more info      
  • Today is #NationalCoffeeDay and our friends at @aromajoescoffee are offering a FREE 16 ounce hot or iced cup of coffee all day today, September 29th. And to build on their ongoing support of the Dempsey Center, Aroma Joe’s is donating $1 for every FREE coffee given on September 29th. Cheers!      
  • We haven't had ice in since March 2020, and next week that changes! 🖌️🎨🏒💦
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The @MarinersofMaine invites you to an Open House to paint the blue lines and tour the seats! Existing season ticket holders can also pick up their tickets. @beaconthepuffin will be there, will you?      
  • ANNOUNCEMENT! @JeffDunham: Seriously!?” tour!  is making a stop in Portland, January 13! Come join us for some laughs and more much-needed FUN! Tickets go on sale Monday, October 4 at 10A.
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#Comedy #JeffDunham #Portland #Maine #Laughs #LiveEvents      
  • Announcement! @TrevorNoah is coming to Portland, Satruday February 5.  Tickets go on sale Friday, October 1 at 10A
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#Comedy #Portland #TrevorNoah #DowntownPortland #VisitPortland #Maine      
  • JUST ANNOUNCED! @ptxofficial brings the Evergreen Christmas Tour to Portland on December 2!  Tickets to see the acapella group go on sale Friday, October 1 at 10A.
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#Christmas #Pentatonix #EvergreenChristmas #Acapella #PortlandME #Maine #LiveEvents      
  • On #NationalLobsterDay, there's only one question: #TeamMayo or #TeamButter?
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📸pictured: @crushstation, Traxxas Monster Trucks
📅 April 12, 2019
📍 @Cross_Arena      
  • FYI today marks
🍂 The first day of fall (in our opinion, the most beautiful time in Maine)
🎟️ 1 week until @MarinersOfMaine single game ticket go on sale
🏒 1 month until Opening Night (!!)      
  • GOOD LUCK to the @BoxMaine  at the @IBLA.Official Nationals this weekend in Florida.  Lets hope the boys can bring the trophy back to Maine!
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#MaineNorthmen #BoxLax #BoxLacrosse #PortlandME #Lacrosse #Northmen      
  • Started from the bottom...

A true #TBT to 1976 and the view from the corner of Center St. and Spring St.

📸 Thanks Kevin for sending.       
  • Thank you & Happy Labor Day! The Trusted Choice Box Office is closed today. We will be open tomorrow at 9AM. Click the link in bio for a full list of upcoming events. 🤩
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📸 @zackroy_
📍 @brothersosborne on July 31, 2021      
  • Stream JoJo Siwa’s new movie, The J Team, with your family now on Paramount+ and don't miss out when @itsjojosiwa dances her way to the @Cross_Arena on Feb. 21! Tickets available now! 🎀🌟🌈💃🎤      
  • On sale now! 🏒🏒 For their annual visit to Portland, @blackbearhockey will host @riverhawkhockey at the Cross Insurance Arena on November 27. It will be Maine's first trip to Portland since Jan. 4, 2020 when it was Hockey Day In Maine (ECHL @MarinersofMaine played that afternoon).
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🎟️ Link in bio for tickets 
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Groups of 10+ save up to $7 per ticket. To book a group of seats,
contact the Group Sales Department at lauren.dobrynski@spectraxp.com.      
  • **EVENT UPDATE: @AJRBrothers at @Cross_Arena on September 24 will require a negative COVID-19 test result within 72 hours of the event OR proof of vaccination for entry. More details available at [link in bio]**