Frequently Asked Questions
Lost and Found

The Cross Insurance Arena is not responsible for any lost or stolen items. Guests should contact the nearest event staff regarding lost and found items.  To check if an item has been turned in the main office is open M-F 9A - 3P. You can call 207.791.2200

Prohibited Items

The following is a list of items prohibited from the Cross Insurance Arena.

  • Outside beverages including unopened bottles and cans
  • Backpacks
  • Empty beverage containers
  • Coolers
  • Chains and spiked jewelry
  • Weapons
  • Pocket Knives
  • Laser Pointers
  • Illegal Substances
  • Animals (service animals are allowed)
  • Beach balls and inflatables
  • Bullhorns and air horns
  • Fireworks
  • Signs with sticks
  • Poster board signs
  • Confetti and Silly String
  • Tobacco products and electronic cigarettes
  • Laptops/iPads
  • Pepper Spray/Mace

Individual events may have additional prohibited items. Please refer to the specific event link for a complete list.

Cameras/Video/Audio Equipment

Photography and Video/Audio equipment is generally not permitted inside the Cross Insurance Arena in order to comply with artist copyrights. Certain events allow limited use and guests are encouraged to contact the event hotline or web site on the day of the event for updates.

Alcohol

It is a violation of Maine’s liquor laws to bring alcoholic beverages inside the Cross Insurance Arena. Our event staff is committed to enforcing the liquor laws and alcoholic beverages brought inside the building will be confiscated. Alcoholic beverages will be available through Cross Insurance Arena concessions for certain events. All guests, regardless of age, will be asked to show ID when purchasing alcoholic beverages. The Cross Insurance Arena staff reserves the right to deny admission and/or alcohol to anyone that is intoxicated or poses a hazard to public safety.

Providing alcohol to minors, and possession of alcohol by minors is a violation of Maine’s liquor laws. Guests furnishing alcohol to minors and minors in possession of alcohol will b e referred to local law enforcement for prosecution.

COVID-19

The safety and well-being of our business partners and guests is our top priority at the Cross Insurance Arena. 

Please visit this page for more information

Parking

The Spring Street Parking Garage is adjacent to the Cross Insurance Arena . Parking is available in this garage for patrons with disabilities. The Spring Street Garage is managed by the City of Portland and rates vary depending on events. Please call (207) 874-2842 for rate information. 

Cross Insurance Arena is excited to provide our fans with an easy way to pre-book a parking spot before driving to the arena. View the closest parking options to Cross Insurance Arena and reserve your space today.

Although the privately owned lots are open for most Cross Insurance Arena events, they may not be open for all events. Rates vary depending on the event and are controlled by the property owners. 

Find and reserve your parking to a specific event with ParkWhiz now.  To reserve ahead of time >> Click Here

Security - Walk through Metal Detectors

Ensuring the safety of our guests is always a top priority. Please be advised that for all ticketed at the Cross Insurance Arena, venue security will utilize Walk-Through Metal Detectors (Magnetometers) to search all patrons entering the facility. Customers should keep the following in mind:

  • Minimize the number of personal items you bring to the venue.
  • Allow extra time for arriving to and entering the venue.
  • Guests will be asked to remove from their clothing and belongings any items that may trigger the alarm, including cell phones and keys, before they pass through the metal detector (Magnetometer) units.
  • Bags will be searched. Please do not bring backpacks into the Cross Insurance Arena.
  • If the Metal Detector (Magnetometer) alarm sounds, you will be subject to a secondary screening which may slow your entry into the venue.
  • The same list of venue-prohibited items will still apply.
  • It is at the discretion of venue management as to what events these units will be in use for.

 

Emergency Evacuation

In the unlikely event of an emergency, the Cross Insurance Arena  is equipped with a state of the art emergency evacuation system. Once the system is activated, guests will hear an audible tone and voice prompts to evacuate. Guests should follow the directions of the trained event staff and proceed to the closest exit in calm manor. Guests should check with the nearest event staff on arrival for the closest appropriate emergency exit.

Re-admittance

The Cross Insuarnce Arena does not allow re-addmittance to an event. 

Food and Beverage Policy

No food or beverages (including coffee, bottled water or empty beverage containers) may be brought into the Cross Insurance Arena during events. This policy is strictly enforced.

Seating

General Admission Ticketing: A General Admission ticket for the floor is required to access that area. Wristbands will be issued for all floor access tickets and will not be permitted in the elevated seating area.  There may be separate entry doors for floor access/wristbands. The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event. General Admission elevated seats are required for the bowl seating and will not be allowed access to floor areas. There may be separate entry doors for elevated General Admission tickets. The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.

Reserved Seat Ticketing: A reserved seat ticket guarantees a patron a specific seat in a specific seating location. The specific seat location is printed on each ticket. All patrons occupying a seat must have a ticket for that designated seat. For your convenience, we have ushers throughout the seating area that will be happy to seat you.

Special Needs

We acknowledge the special needs and challenges of some of our guests. Guests requiring special needs should notify the Trusted Choice Box Office of those needs when purchasing tickets. Please call (207) 775-3458. Our staff will make every effort to provide the best available seat appropriate for any specific need. We have a team dedicated to ensuring our guests with special needs can attend Cross Insurance Arena  events without worry and maximize their experience. Our special assistance team is available at all events and can assist guests to their seats upon request. We pride ourselves on making our events available to any guest who wants to attend. Please make requests for special services a minimum of two weeks prior to an event. Every effort will be made to accommodate requests made less than two weeks prior to an event, but accommodation cannot be guaranteed. Parking for patrons with disabilities is available in the Spring Street Parking garage adjacent to the Cross Insurance Arena. All Cross Insurance Arena main entrances are now ADA accessible.

First Aid

The Cross Insurance Arena is staffed with Maine licensed EMTs for all public events. Our staff is trained to manage medical emergencies, treat minor injuries and make appropriate decisions regarding activation of the 911 system. The Cross Insurance Arena is equipped with an Automatic External Defibrillator (AED) accessible by our medical staff. Guests should contact the nearest Cross Insurance Arena employee to activate our medical staff.

Smoking and Tobacco

The Cross Insurance Arena is a smoke free/tobacco free campus. The use of any tobacco products including electronic cigarettes is prohibited inside the Cross Insurance Arena. Our staff is committed to a safe entertainment experience and will enforce Maine's Public Place Smoking Law (22 MRSA § 1541 et seq.)

Smoking means the lighting, inhaling, exhaling, burning or carrying of any cigar, cigarette, pipe or other tobacco product, or carrying or having in one’s possession any lighted object giving off smoke from tobacco or any other substance that emits smoke that is customarily used and intended for inhalation into the lungs.
Tobacco or tobacco product means any form of tobacco, including but not limited to cigarettes, cigars, pipe tobacco, chewing tobacco or snuff, and any material or device used in the smoking, chewing or other form of tobacco consumption, including but not limited to cigarette papers and pipes.

Dress Code

Shirts and shoes must be worn at all time while inside the Cross Insurance Arena.

  • Started from the bottom...

A true #TBT to 1976 and the view from the corner of Center St. and Spring St.

📸 Thanks Kevin for sending.       
  • Thank you & Happy Labor Day! The Trusted Choice Box Office is closed today. We will be open tomorrow at 9AM. Click the link in bio for a full list of upcoming events. 🤩
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📸 @zackroy_
📍 @brothersosborne on July 31, 2021      
  • Stream JoJo Siwa’s new movie, The J Team, with your family now on Paramount+ and don't miss out when @itsjojosiwa dances her way to the @Cross_Arena on Feb. 21! Tickets available now! 🎀🌟🌈💃🎤      
  • On sale now! 🏒🏒 For their annual visit to Portland, @blackbearhockey will host @riverhawkhockey at the Cross Insurance Arena on November 27. It will be Maine's first trip to Portland since Jan. 4, 2020 when it was Hockey Day In Maine (ECHL @MarinersofMaine played that afternoon).
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🎟️ Link in bio for tickets 
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Groups of 10+ save up to $7 per ticket. To book a group of seats,
contact the Group Sales Department at lauren.dobrynski@spectraxp.com.      
  • **EVENT UPDATE: @AJRBrothers at @Cross_Arena on September 24 will require a negative COVID-19 test result within 72 hours of the event OR proof of vaccination for entry. More details available at [link in bio]**      
  • We goin’ to the ship! We goin’ to the ship! @boxmaine are regional champions! Wishing the team luck as they battle for everything next month ✨🏆✨
#Repost @ibla.official with @make_repost
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CONGRATULATIONS 🏆 to @boxmaine on heading back to IBLA Nationals for the third year in a row after a thrilling regional championship victory in RBLL - New England!      
  • Giving a #StandingOvation to @GNGAthleticBoosters who ran two of our concession stands at @BrothersOsborne last month and raised over $1k for their high school sports programs! 👏👏
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If your Non-Profit organization consists of energetic and enthusiastic people who enjoy working with the public, then sign up to be a part of our event day concessions staff! With over 50 concerts, @MarinersOfMaine hockey games, and shows a year to choose from, your organization will receive a portion of your stand's sales as well as a great team-building experience.
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Click the #linkinbio and scroll down the page for more info on Concessions Fundraising and how @Cross_Arena can help benefit your organization!
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Happy #NationalNonProfitDay to Gray-New Gloucester Athletic Boosters and to so many others who do good for our community!      
  • This is it! The @boxmaine Northmen & @cambridgenelax Nor'easters battle for the “Far East Cup” on Sun. August 15 at 6:00 PM! 🏆
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A RBLL (Regional Box Lacrosse League) New England championship would extend the Northmen’s perfect, unbeaten season and send the team to the @ibla.official IBLA Nationals in Lakeland, Florida this September. Buy tickets online [link in bio], or purchase at the Trusted Choice Box Office for $10.
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Who ya got?      
  • National Disc Golf Day blast from the past 🚀
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Remember that time we turned the @cross_arena into an indoor disc golf course for a couple months? In a time of darkness, the Discin' Downtown and Prodigy Par 2 events this spring were everything our staff didn't know we needed. The groovy orange bubble-wrapped chandeliers set the 'stage' for us to host old friends and new from all over New England. We wouldn't have wanted to ride that rollercoaster with anyone else @hammondfarmdiscgolf @LonePineBrewing. For #NationalDiscGolfDay get outside, crush a Lone Pine, grab your discs and play 18 at Hammond Farm Disc Golf in North Berwick, ME (open dawn 'til dusk).
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#HammondFarmDiscGolf #DiscinDowntown #CrossArena #CrossInsuranceArena #PortlandMe #DowntownPortland #Maine #MaineCraftBeer #LonepPine #LonePineBrewery #ProdigyDisc #SpectraExperiences      
  • The undefeated @boxmaine look to carry the momentum into the playoffs with a home and home series against the Cambridge Nor'easters.  The  winner of the series will go to the @IBLA.Official National Championship. 
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#BoxLax #Lacrosse #MaineNorthmen #Maine      
  • CONCERTS ARE BACK
🎸 @brothersosborne
📆 July 31, 2021
📍 @cross_arena Portland, ME
🚪 6:00 PM
🕰️ 7:00 PM
🌭 🥤 Concessions will be open
🥃 🍻  Captain and Cola and Fiery Orchards will be flowing
🎫 [link in bio]
❕ Reminder: this show was originally scheduled at Maine Savings Pavilion at Rock Row, and has been moved to Cross Insurance Arena in Portland.
🤠 We encourage you to wear a mask if you feel more comfortable wearing one. If you feel sick, please stay home.      
  • Today, we take a moment to say goodbye to one of Cross Insurance Arena’s finest, Theresa Horton. A local Mainer from South Portland, that started selling tickets for the arena in 1978.  Theresa became a staple in our box office with a sweet smile and gentle spirit that sold over 18 million tickets to our community during the course of her career.  Known for her  hard working ethic, love for travel, and endless supply of puppy treats that greet service animals through the box office window along with their owner’s tickets, Theresa made our venue a community home and will be forever missed.

Today we are sending love and light to her family and friends.      
  • The First place @BoxMaine return home this Sunday for 5PM faceoff against Auburn (MA)  Aviators.  The Northmen look to finish the regular season undefeated as they prepare for the playoffs.  The winner for the New England Division goes to Nationals in Florida. Tickets are $10 at the door.
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#MaineNorthmen #BoxLax #BoxLacrosse #PortlandME #Lacrosse #Northmen      
  • TOMORROW! The @BoxMaine are looking to stay undefeated.  They will face off against the Cambridge Nor'easters at 5PM.  Tickets are $10 at the door.
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#BoxLax #BoxLacrosse #MaineNorthmen #Maine #PortlandME #DowntownPortland #IBLA      
  • ICYMI: @itsJoJoSiwa live in concert is going to be February 21, 2022.  Tickets purchased to past dates will be valid for the new date, there is no need to get new tickets. 
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#JoJoSiwa #AllStar #NewDate #PortlandME #Maine #BringYourBows      
  • The @Boxmaine return home this Saturday for a rematch against the @Cambridgenelax as they look to hold onto first place in the New England Region.  Tickets are on sale now and just $10 at the door. 
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. #Northmen #MaineBoxLax #Lacrosse #IBLA #BoxLax #BoxLacrosse      
  • ON SALE NOW! Get your tickets to see the Trailer Park Boys, a 20th Anniversary Sunnyvale Xmas.  All the boys will be here on December 18. 
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#TrailerParkBoys #SunnyvaleXmas #CrossArena #PortlandME #Maine #DowntownPortland      
  • Bang 🥁 ! Bang 🥁 ! Bang 🥁 ! Tickets are available now for @AJRBrothers Sept. 24th! Ticket #linkinbio      
  • HBD @fluffyguy - October 31, comedian Gabriel Iglesias will make a stop in Portland as a part of his Beyond The Fluffy World Tour Go Big or Go Home. Head to our #linkinbio for #HotAndFluffy tickets.      
  • JUST ANNOUNCED 🚨 🚨  @trailerparkboysofficial returns to the arena on Saturday, December 18th! Presale (code below) begins this Wednesday at 10AM!
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Use presale code: RICKY [link in bio]
Tickets go on sale to the public Friday, July 16 at 10AM
#TrailerParkBoys #CrossArena #CrossInsuranceArena #PortlandME #PortlandMaine #ricky #julian #bubbles #randy #Sunnyvale      
  • JUST ANNOUNCED 🚨 🚨 @AJRBROTHERS returns to Portland on Friday, September 24th! Beginning this Thursday at 10AM, use the presale code below for early access to tickets!
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Presale code: BANG [ticket link in bio]
Tickets go on sale to the general public Friday, July 16 at 10AM

#OKOrchestraTour #AJR #AJRBrothers #BANG #CrossArena @CrossInsuranceArena #PortlandME #PortlandMaine #SpectraExperiences      
  • HBD to the man with the #1 movie on #Netflix right now and who performed a hilarious set at @cross_arena March 10, 2018, 🎉 @KevinHart4real 🎉      
  • Wishing everyone a healthy & safe day of celebrating our nation's freedom 🎆      
  • JUST ANNOUNCED 🚨 🚨 For the first time at the arena, Maine Northmen Lacrosse @boxmaine will play Cambridge Nor'easters @cambridgenelax on July 10 at 5:00pm. The Maine Northmen Box Lacrosse Program is a men’s semi-professional box lacrosse team and organization based in Falmouth, ME. 
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🎟️ General admission tickets are $10: https://bit.ly/3xjtbm8 or link in bio
Kids under 8 years and seniors 65+ are admitted free.      
  • #ICYMI the @MarinersOfMaine officially complete the Portland-Boston Trifecta! In three words, how do you feel about the @nhlbruins being the new #Mariners affiliate?
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#MaineMariners #IsItOctoberYet #SomethingsBruin #UnfinishedBusiness #portlandme #portlandmaine #ECHL #NHL #CrossArena #CrossInsuranceArena #MaineCeltics #PortlandSeaDogs      
  • CONCERT ANNOUNCEMENT🚨 🚨 The Brothers Osborne @brothersosborne show originally scheduled at Maine Savings Pavilion at Rock Row, has been moved to @Cross_Arena in Portland for July 31 and we can't wait!
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🎟️ Tickets: https://bit.ly/3y6xTna (or follow link in bio)
👩 @tenilletownes 👨@travisrdenning
⏲️ July 31, 2021 at 7:00PM
📍 Cross Insurance Arena
ℹ️ https://bit.ly/2ZGbmMi      
  • Eating good in our Free St. neighborhood ⭐⭐⭐⭐⭐
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Our hardworking @cross_arena staff enjoyed a well-earned, INCREDIBLE meal at @Leewardmaine last night and it was such a treat! There aren't any pics of the food because we devoured every bit, but go check out their page to see all the pasta goodness- 😍@Leewardmaine. Being across the street, we could walk out our *closed* arena doors and see the pandemic rollercoaster that Leeward was riding. We are so excited for the brighter future of this Italian restaurant and the hospitality industry. Go make your indoor or outdoor dinner reservation for this weekend now- you'll be very happy you did. You'll probably daydream over it the next day like we are right now. Can't wait to experience our neighbor's delicious food and drink again.      
  • With the recent decision to mark Juneteenth as a Federal Holiday, we are late to recognize and celebrate Juneteenth - our country’s second independence day when more than 250,000 enslaved black people were finally freed in Texas in 1865. We believe Juneteenth serves as an important part of Black History and American History in our country, and should be celebrated for its cultural and historical significance.      
  • ANNOUNCEMENT 🚨 🚨 The PRIMUS - A Tribute to Kings show originally scheduled at Maine Savings Pavilion at Rock Row, has been moved to Cross Insurance Arena in Portland.

Have tickets already?
All tickets purchased for the event at Maine Savings Pavilion at Rock Row will be honored for GA FLOOR access at Cross Insurance Arena. Ticket purchasers that wish to request a refund have up to 30 days to do so. Refunds may be requested through Ticketmaster.

Don't have tickets?
Tickets are on sale now: https://bit.ly/3xqHbtU or LINK IN BIO

New support:
Waterfront Concerts is also pleased to announce, Primus will be joined by new support from Black Mountain.      
  • The Perfect Holiday Gift, Cirque Dreams Holidaze - Dec. 8, a show that all ages will enjoy! Groups of 10+ receive discounts on tickets, save even more on fees, and receive seats in the same section. Contact Group Sales today to book your group!