Frequently Asked Questions
Lost and Found

The Cross Insurance Arena is not responsible for any lost or stolen items. Guests should contact the nearest event staff regarding lost and found items.  To check if an item has been turned in the main office is open M-F 9A - 3P. You can call 207.791.2200

Prohibited Items

The following is a list of items prohibited from the Cross Insurance Arena.

  • Outside beverages including unopened bottles and cans
  • Backpacks
  • Empty beverage containers
  • Coolers
  • Chains and spiked jewelry
  • Weapons
  • Pocket Knives
  • Laser Pointers
  • Illegal Substances
  • Animals (service animals are allowed)
  • Beach balls and inflatables
  • Bullhorns and air horns
  • Fireworks
  • Signs with sticks
  • Poster board signs
  • Confetti and Silly String
  • Tobacco products and electronic cigarettes
  • Laptops/iPads
  • Pepper Spray/Mace

Individual events may have additional prohibited items. Please refer to the specific event link for a complete list.

Cameras/Video/Audio Equipment

Photography and Video/Audio equipment is generally not permitted inside the Cross Insurance Arena in order to comply with artist copyrights. Certain events allow limited use and guests are encouraged to contact the event hotline or web site on the day of the event for updates.

Alcohol

It is a violation of Maine’s liquor laws to bring alcoholic beverages inside the Cross Insurance Arena. Our event staff is committed to enforcing the liquor laws and alcoholic beverages brought inside the building will be confiscated. Alcoholic beverages will be available through Cross Insurance Arena concessions for certain events. All guests, regardless of age, will be asked to show ID when purchasing alcoholic beverages. The Cross Insurance Arena staff reserves the right to deny admission and/or alcohol to anyone that is intoxicated or poses a hazard to public safety.

Providing alcohol to minors, and possession of alcohol by minors is a violation of Maine’s liquor laws. Guests furnishing alcohol to minors and minors in possession of alcohol will b e referred to local law enforcement for prosecution.

COVID-19

The safety and well-being of our business partners and guests is our top priority at the Cross Insurance Arena. 

Please visit this page for more information

Parking

The Spring Street Parking Garage is adjacent to the Cross Insurance Arena . Parking is available in this garage for patrons with disabilities. The Spring Street Garage is managed by the City of Portland and rates vary depending on events. Please call (207) 874-2842 for rate information. 

Cross Insurance Arena is excited to provide our fans with an easy way to pre-book a parking spot before driving to the arena. View the closest parking options to Cross Insurance Arena and reserve your space today.

Although the privately owned lots are open for most Cross Insurance Arena events, they may not be open for all events. Rates vary depending on the event and are controlled by the property owners. 

Find and reserve your parking to a specific event with ParkWhiz now.  To reserve ahead of time >> Click Here

Security - Walk through Metal Detectors

Ensuring the safety of our guests is always a top priority. Please be advised that for all ticketed at the Cross Insurance Arena, venue security will utilize Walk-Through Metal Detectors (Magnetometers) to search all patrons entering the facility. Customers should keep the following in mind:

  • Minimize the number of personal items you bring to the venue.
  • Allow extra time for arriving to and entering the venue.
  • Guests will be asked to remove from their clothing and belongings any items that may trigger the alarm, including cell phones and keys, before they pass through the metal detector (Magnetometer) units.
  • Bags will be searched. Please do not bring backpacks into the Cross Insurance Arena.
  • If the Metal Detector (Magnetometer) alarm sounds, you will be subject to a secondary screening which may slow your entry into the venue.
  • The same list of venue-prohibited items will still apply.
  • It is at the discretion of venue management as to what events these units will be in use for.

 

Emergency Evacuation

In the unlikely event of an emergency, the Cross Insurance Arena  is equipped with a state of the art emergency evacuation system. Once the system is activated, guests will hear an audible tone and voice prompts to evacuate. Guests should follow the directions of the trained event staff and proceed to the closest exit in calm manor. Guests should check with the nearest event staff on arrival for the closest appropriate emergency exit.

Re-admittance

The Cross Insuarnce Arena does not allow re-addmittance to an event. 

Food and Beverage Policy

No food or beverages (including coffee, bottled water or empty beverage containers) may be brought into the Cross Insurance Arena during events. This policy is strictly enforced.

Seating

General Admission Ticketing: A General Admission ticket for the floor is required to access that area. Wristbands will be issued for all floor access tickets and will not be permitted in the elevated seating area.  There may be separate entry doors for floor access/wristbands. The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event. General Admission elevated seats are required for the bowl seating and will not be allowed access to floor areas. There may be separate entry doors for elevated General Admission tickets. The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.

Reserved Seat Ticketing: A reserved seat ticket guarantees a patron a specific seat in a specific seating location. The specific seat location is printed on each ticket. All patrons occupying a seat must have a ticket for that designated seat. For your convenience, we have ushers throughout the seating area that will be happy to seat you.

Special Needs

We acknowledge the special needs and challenges of some of our guests. Guests requiring special needs should notify the Trusted Choice Box Office of those needs when purchasing tickets. Please call (207) 775-3458. Our staff will make every effort to provide the best available seat appropriate for any specific need. We have a team dedicated to ensuring our guests with special needs can attend Cross Insurance Arena  events without worry and maximize their experience. Our special assistance team is available at all events and can assist guests to their seats upon request. We pride ourselves on making our events available to any guest who wants to attend. Please make requests for special services a minimum of two weeks prior to an event. Every effort will be made to accommodate requests made less than two weeks prior to an event, but accommodation cannot be guaranteed. Parking for patrons with disabilities is available in the Spring Street Parking garage adjacent to the Cross Insurance Arena. All Cross Insurance Arena main entrances are now ADA accessible.

First Aid

The Cross Insurance Arena is staffed with Maine licensed EMTs for all public events. Our staff is trained to manage medical emergencies, treat minor injuries and make appropriate decisions regarding activation of the 911 system. The Cross Insurance Arena is equipped with an Automatic External Defibrillator (AED) accessible by our medical staff. Guests should contact the nearest Cross Insurance Arena employee to activate our medical staff.

Smoking and Tobacco

The Cross Insurance Arena is a smoke free/tobacco free campus. The use of any tobacco products including electronic cigarettes is prohibited inside the Cross Insurance Arena. Our staff is committed to a safe entertainment experience and will enforce Maine's Public Place Smoking Law (22 MRSA § 1541 et seq.)

Smoking means the lighting, inhaling, exhaling, burning or carrying of any cigar, cigarette, pipe or other tobacco product, or carrying or having in one’s possession any lighted object giving off smoke from tobacco or any other substance that emits smoke that is customarily used and intended for inhalation into the lungs.
Tobacco or tobacco product means any form of tobacco, including but not limited to cigarettes, cigars, pipe tobacco, chewing tobacco or snuff, and any material or device used in the smoking, chewing or other form of tobacco consumption, including but not limited to cigarette papers and pipes.

Dress Code

Shirts and shoes must be worn at all time while inside the Cross Insurance Arena.

  • With the recent decision to mark Juneteenth as a Federal Holiday, we are late to recognize and celebrate Juneteenth - our country’s second independence day when more than 250,000 enslaved black people were finally freed in Texas in 1865. We believe Juneteenth serves as an important part of Black History and American History in our country, and should be celebrated for its cultural and historical significance.      
  • ANNOUNCEMENT 🚨 🚨 The PRIMUS - A Tribute to Kings show originally scheduled at Maine Savings Pavilion at Rock Row, has been moved to Cross Insurance Arena in Portland.

Have tickets already?
All tickets purchased for the event at Maine Savings Pavilion at Rock Row will be honored for GA FLOOR access at Cross Insurance Arena. Ticket purchasers that wish to request a refund have up to 30 days to do so. Refunds may be requested through Ticketmaster.

Don't have tickets?
Tickets are on sale now: https://bit.ly/3xqHbtU or LINK IN BIO

New support:
Waterfront Concerts is also pleased to announce, Primus will be joined by new support from Black Mountain.      
  • The Perfect Holiday Gift, Cirque Dreams Holidaze - Dec. 8, a show that all ages will enjoy! Groups of 10+ receive discounts on tickets, save even more on fees, and receive seats in the same section. Contact Group Sales today to book your group!      
  • And another congrats to Scarborough High School Class of 2021 who graduate at the @Cross_Arena tonight! 🎓  Grads, tag us in your photos for a repost 🤳      
  • Congratulations Windham High School Class of 2021 who graduate at the @Cross_Arena today! 🎓  Grads, tag us in your photos for a repost 🤳      
  • ON SALE NOW🚨 Cirque Dreams Holidaze - December 8th 🍂 🕎🎄🎇
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Over 300 imaginative costumes, 20 world-class astonishing acts, the finest singers, original music and seasonal favorites celebrate Thanksgiving, Chanukah, Christmas and New Year’s in a breathtaking spectacle. The Perfect Holiday Gift that all ages will enjoy.
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Visit LINK IN BIO for tickets. Groups of 10 or more receive a discount, contact the Group Sales Department for more info: lauren.dobrynski@spectraxp.com      
  • Congratulations Massabesic High School Class of 2021 who graduate at the @Cross_Arena tonight! 🎓  Grads, tag us in your photos for a repost 🤳      
  • For #BestFriendsDay, use presale code XMAS for early access to Cirque Dreams Holidaze tickets! This is a time to show appreciation for our biggest fans. Bring your best friends to the show on December 8 at @Cross_Arena. 
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Link in bio. Presale code expires Thursday, June 10 at 10PM. #NationalBestFriendsDay      
  • Happy #BestFriendsDay to all of our @spectraexperiences bffs near and far!      
  • JUST ANNOUNCED 🚨 🚨 The one and only Cirque Dreams Holidaze comes to Portland December 8! For Cyber Club members, your presale code will arrive in your inbox tomorrow at 10AM!
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Cirque Dreams Holidaze has been hailed by the New York Daily News as “A delicious confection of charm, sparkle and talent by the sleigh load. ”Set in a multi-million-dollar wonderland of elaborate scenes and dozens of original holiday production numbers, audiences nationwide will celebrate the most wonderful time of the year as they experience over 300 spectacular costumes and 20 of the world’s most astonishing acts. Tickets go on sale to the public Friday, June 11 at 10AM.      
  • Congratulations Westbrook High School Class of 2021 who graduate at the @Cross_Arena tonight! 🎓  Grads, tag us in your photos for a repost 🤳      
  • Congratulations Gray-New Gloucester High School Class of 2021 who graduate at the @Cross_Arena tonight! 🎓  Grads, tag us in your photos for a repost 🤳      
  • LOVE IS LOVE ❤️ 🧡 💛 💚 💙 💜 
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📸 @zackroy_ @marinersofmaine      
  • Enjoy the long weekend and the 'unofficial' start to summer, but more importantly don't forget about those servicewomen and servicemen who have died for our country.      
  • We're excited to host 5️⃣ high school graduations next month. 📣 Calling all proud parents, aunties, grandmas, grandpas, etc.- shoutout your grad at the ceremony & customize your own tickets! Way to go Class of 2021!🌟 🌟
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Contact Lauren for more info. #GrayNewGloucesterHighSchool #WestbrookHighSchool #MassabesicHighSchool #WindhamHighSchool #ScarboroughHighSchool      
  • Happy Birthday @stevienicks, two time Rock & Roll Hall of Fame inductee and legendary Grammy winning recording singer/songwriter supreme 🖤 
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Stevie performed at the @Cross_Arena / Cumberland County Civic Center July 27, 1986, September 8, 1983, and November 11, 1990 (with Fleetwood Mac)      
  • Reminder, the @fluffyguy show originally scheduled for March 28, has been rescheduled for Saturday, October 30, 2021. Tickets will be valid for the newly rescheduled date and will not need to be exchanged.      
  • With @MecaArt yesterday, graduation season is officially upon us! 🎓🌟 This year, families can watch their graduate walk the stage from the comfort of their own socially-distant VIP Suite! Contact us for more info.
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We're so excited to host five high school graduations next month. Congrats Class of 2021!🌟 🌟 
#GrayNewGloucesterHighSchool #WestbrookHighSchool #MassabesicHighSchool #WindhamHighSchool #ScarboroughHighSchool      
  • Congratulations @MECAart Classes of 2021 & 2020! 🎓 Grads, tag us in your photos for a repost 🤳 
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Today, MECA will confer approximately 125 degrees in the Bachelor of Fine Arts (BFA), Master of Fine Arts in Studio Art (MFA), and Master of Arts in Teaching (MAT). The College will also take this opportunity to honor the accomplishments of members of the Class of 2020 who have chosen to return to MECA to participate in this year’s Commencement Ceremony at @Cross_Arena.      
  • I just called to say... Happy Birthday to Stevland Hardaway Morris AKA Stevie Wonder who played at @Cross_Arena on January 18, 1981!
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#PortlandME #CrossArena #CrossInsuranceArena #StevieWonder #Archive      
  • @MarinersOfMaine 2021-22 home schedule has been released!
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For info on full season, half season, flex, and group ticket packages visit marinersofmaine.com
#IsItOctoberYet #unfinishedbusiness #PortlandME #MarinersOfMaine #MaineMariners #CrossArena #CrossInsuranceArena #ECHL      
  • A long time ago (January 24, 2020) in a galaxy (@Cross_Arena) far, far away, @MarinersOfMaine defeated Worcester 8-1 on Star Wars Night.
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Today, we're one with the Force. The Force is with us. 📸 @ZackRoy_
#PortlandME #CrossArena #CrossInsuranceArena #MaineMariners #Ners #StarWars #StarWarsNight #ECHL #maytheforcebewithyou #maythe4thbewithyou      
  • Happy Birthday @thetimmcgraw who performed at @Cross_Arena on February 20, 1998. Hope your next 30 years
1. will be the best years of your life
2. you raise a little family and hang out with your wife
3. you spend precious moments with the ones that you hold dear
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#PortlandME #CrossArena #CrossInsuranceArena #TimMcGraw #Archives      
  • ON SALE NOW - Comedian @JoKoy will bring his Just Kidding World Tour to @Cross_Arena Sept. 25. You can purchase tickets...
🏢 In person (today only): Trusted Choice Box Office at Cross Insurance Arena 10AM-4PM
🖥️ Online: [link in bio]
📞 Phone: 207-775-3458      
  • In honor of World Wish Day, #TBT to @MarinersofMaine       
  • We are THRILLED to announce, comedian @JoKoy will bring his Just Kidding World Tour to @Cross_Arena Sept. 25. Tickets go on sale to the public Friday, Apr. 30 at 10AM at crossarenaportland.com and the Trusted Choice Box Office.      
  • In Bloom 🌸 🌸
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How will you be honoring Mother Earth today? #EarthDay      
  • It was amazing to cap off our indoor disc golf season with the Prodigy Par 2 Tournament on Saturday!

We've come a long way since our first Downtown Indoor Disc Golf back in February and our staff is so thankful to have hosted this community week after week. It's been a tough 13 months of never-ending COVID updates, but the support of arena disc golf has been unbelievable. The energy and excitement from everyone felt like we were *somewhat* back to our       
  • We are looking forward to hosting female leaders from all over the world during Celebrating Women tomorrow! Head over to our Facebook for the free livestream at 6pm Wednesday, March 31st.      
  • If you haven't experienced Downtown Indoor Disc Golf presented by Lone Pine Brewing Company - this is your LAST weekend to try it and Tee Times are filling up quick.  Friday's event is already sold out, and we have less than 20 Tee Times available on Saturday.  Sign up now before it's too late. https://hammondfarmdiscgolf.square.site/events
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#DiscinDowntown #DowntownPortland #CrossArena #Maine #DiscGolf