Frequently Asked Questions
Prohibited Items

The following is a list of items prohibited from the Cross Insurance Arena.

  • Outside beverages including unopened bottles and cans
  • Backpacks
  • Empty beverage containers
  • Coolers
  • Chains and spiked jewelry
  • Weapons
  • Pocket Knives
  • Laser Pointers
  • Illegal Substances
  • Animals (service animals are allowed)
  • Beach balls and inflatables
  • Bullhorns and air horns
  • Fireworks
  • Signs with sticks
  • Poster board signs
  • Confetti and Silly String
  • Tobacco products and electronic cigarettes
  • Laptops/iPads
  • Pepper Spray/Mace

Individual events may have additional prohibited items. Please refer to the specific event link for a complete list.

Security - Walk through Metal Detectors

Ensuring the safety of our guests is always a top priority. Please be advised that for all ticketed at the Cross Insurance Arena, venue security will utilize Walk-Through Metal Detectors (Magnetometers) to search all patrons entering the facility. Customers should keep the following in mind:

  • Minimize the number of personal items you bring to the venue.
  • Allow extra time for arriving to and entering the venue.
  • Guests will be asked to remove from their clothing and belongings any items that may trigger the alarm, including cell phones and keys, before they pass through the metal detector (Magnetometer) units.
  • Bags will be searched. Please do not bring backpacks into the Cross Insurance Arena.
  • If the Metal Detector (Magnetometer) alarm sounds, you will be subject to a secondary screening which may slow your entry into the venue.
  • The same list of venue-prohibited items will still apply.
  • It is at the discretion of venue management as to what events these units will be in use for.

 

Lost and Found

The Cross Insurance Arena is not responsible for any lost or stolen items. Guests should contact the nearest event staff regarding lost and found items.  To check if an item has been turned in the main office is open M-F 9A - 3P. You can call 207.791.2200

Cameras/Video/Audio Equipment

Photography and Video/Audio equipment is generally not permitted inside the Cross Insurance Arena in order to comply with artist copyrights. Certain events allow limited use and guests are encouraged to contact the event hotline or web site on the day of the event for updates.

Parking

The Spring Street Parking Garage is adjacent to the Cross Insurance Arena . Parking is available in this garage for patrons with disabilities. The Spring Street Garage is managed by the City of Portland and rates vary depending on events. Please call (207) 874-2842 for rate information. 

Cross Insurance Arena is excited to provide our fans with an easy way to pre-book a parking spot before driving to the arena. View the closest parking options to Cross Insurance Arena and reserve your space today.

Although the privately owned lots are open for most Cross Insurance Arena events, they may not be open for all events. Rates vary depending on the event and are controlled by the property owners. 

Find and reserve your parking to a specific event with ParkWhiz now.  To reserve ahead of time >> Click Here

Alcohol

It is a violation of Maine’s liquor laws to bring alcoholic beverages inside the Cross Insurance Arena. Our event staff is committed to enforcing the liquor laws and alcoholic beverages brought inside the building will be confiscated. Alcoholic beverages will be available through Cross Insurance Arena concessions for certain events. All guests, regardless of age, will be asked to show ID when purchasing alcoholic beverages. The Cross Insurance Arena staff reserves the right to deny admission and/or alcohol to anyone that is intoxicated or poses a hazard to public safety.

Providing alcohol to minors, and possession of alcohol by minors is a violation of Maine’s liquor laws. Guests furnishing alcohol to minors and minors in possession of alcohol will b e referred to local law enforcement for prosecution.

Emergency Evacuation

In the unlikely event of an emergency, the Cross Insurance Arena  is equipped with a state of the art emergency evacuation system. Once the system is activated, guests will hear an audible tone and voice prompts to evacuate. Guests should follow the directions of the trained event staff and proceed to the closest exit in calm manor. Guests should check with the nearest event staff on arrival for the closest appropriate emergency exit.

First Aid

The Cross Insurance Arena is staffed with Maine licensed EMTs for all public events. Our staff is trained to manage medical emergencies, treat minor injuries and make appropriate decisions regarding activation of the 911 system. The Cross Insurance Arena is equipped with an Automatic External Defibrillator (AED) accessible by our medical staff. Guests should contact the nearest Cross Insurance Arena employee to activate our medical staff.

Re-admittance

The Cross Insuarnce Arena does not allow re-addmittance to an event. 

Food and Beverage Policy

No food or beverages (including coffee, bottled water or empty beverage containers) may be brought into the Cross Insurance Arena during events. This policy is strictly enforced.

Seating

General Admission Ticketing: A General Admission ticket for the floor is required to access that area. Wristbands will be issued for all floor access tickets and will not be permitted in the elevated seating area.  There may be separate entry doors for floor access/wristbands. The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event. General Admission elevated seats are required for the bowl seating and will not be allowed access to floor areas. There may be separate entry doors for elevated General Admission tickets. The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.

Reserved Seat Ticketing: A reserved seat ticket guarantees a patron a specific seat in a specific seating location. The specific seat location is printed on each ticket. All patrons occupying a seat must have a ticket for that designated seat. For your convenience, we have ushers throughout the seating area that will be happy to seat you.

Special Needs

We acknowledge the special needs and challenges of some of our guests. Guests requiring special needs should notify the Trusted Choice Box Office of those needs when purchasing tickets. Please call (207) 775-3458. Our staff will make every effort to provide the best available seat appropriate for any specific need. We have a team dedicated to ensuring our guests with special needs can attend Cross Insurance Arena  events without worry and maximize their experience. Our special assistance team is available at all events and can assist guests to their seats upon request. We pride ourselves on making our events available to any guest who wants to attend. Please make requests for special services a minimum of two weeks prior to an event. Every effort will be made to accommodate requests made less than two weeks prior to an event, but accommodation cannot be guaranteed. Parking for patrons with disabilities is available in the Spring Street Parking garage adjacent to the Cross Insurance Arena. All Cross Insurance Arena main entrances are now ADA accessible.

Smoking and Tobacco

The Cross Insurance Arena is a smoke free/tobacco free campus. The use of any tobacco products including electronic cigarettes is prohibited inside the Cross Insurance Arena. Our staff is committed to a safe entertainment experience and will enforce Maine's Public Place Smoking Law (22 MRSA § 1541 et seq.)

Smoking means the lighting, inhaling, exhaling, burning or carrying of any cigar, cigarette, pipe or other tobacco product, or carrying or having in one’s possession any lighted object giving off smoke from tobacco or any other substance that emits smoke that is customarily used and intended for inhalation into the lungs.
Tobacco or tobacco product means any form of tobacco, including but not limited to cigarettes, cigars, pipe tobacco, chewing tobacco or snuff, and any material or device used in the smoking, chewing or other form of tobacco consumption, including but not limited to cigarette papers and pipes.

Dress Code

Shirts and shoes must be worn at all time while inside the Cross Insurance Arena.

  • One year ago.  Looking forward to having all 6,000 of you back. 📷 @ZackRoy_
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#CrossArena #PortlandME #DowntownPortland #Maine #Concerts      
  • We regret to inform you that we have to postpone the Downtown Indoor Disc Golf events this week Feb. 26-27.  We have been making improvements to the course all week but unfortunately it’s not there yet. You will be fully refunded for your tee time as well as offered an opportunity to reserve a tee time in the future.  We sincerely apologize for any inconvenience this may have caused.  We fully expect to have the course set for March 12 & 13. 

Cross Insurance Arena
Hammond Farm Disc Golf      
  • Attention: Feb. 21 Disc Golfers-

Due to an unforeseen production circumstance tonight, we have to reschedule your tee time tomorrow (Sunday, February 21) to a future date. You will be fully refunded for your tee time as well as offered an opportunity to reserve a tee time in the future. We sincerely apologize for any inconvenience this may have caused.

We were excited to host this event, and even though we covered a majority of the fragile areas, some were exposed through our play on Saturday night. Until we can properly secure these areas, we are unable to hold the event tomorrow. We look forward to hosting you for Downtown Indoor Disc Golf in the near future. Thank you for your understanding on the matter.

Cross Insurance Arena
Hammond Farm Disc Golf      
  • Tee pads are cleared ✔️
Heat is on ✔️
@LonePineBrewing is flowing ✔️
Tomorrow we kick off a weekend of Downtown Indoor Disc Golf Presented by Lone Pine Brewing!
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Don't worry if you missed out on booking a Tee Time this time around. We announced 4 more opportunities to get in here: February 26-27 and March 12-13. [Link in bio] to book your Tee Time through @HammondFarmDiscGolf. #DiscinDowntown      
  • Tee Time are LIVE for the next rounds of Downtown Indoor Disc Golf Presented by @LonePineBrewing! <Link in bio> 🔥🍻 
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#DiscinDowntown #discgolfmaine #mainediscgolftour #mainediscgolfers #mainediscgolf #mainediscgolfscene #discgolf207 #lonepine #lonepinebrewing #udisc #discgolf #discgolfcourse #discgolfing #disclife #frisbeegolf #frisbeegolfing #discgolflove #udiscapp #discgolfdailyv #hammondfarmdiscgolf #maine #portlandme #thewaylifeshouldbe #vacationland #mainelife #mainetheway #visitmaine #mainebeer @hammondfarmdiscgolf @LonePineBrewing @udiscapp      
  • Due to popular demand! Additional dates have been added for Downtown Indoor Disc Golf Presented by @lonepinebrewing: February 26-27 and March 12-13.
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Form your card now- Tee Times will be available this Friday at 10 AM through @hammondfarmdiscgolf.
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Don’t miss out! #discindowntown      
  • Live concerts > roses & chocolate.... don't @ us. Happy Valentine's Day, lovers❣️ ❣️ ❣️      
  • Online reservations are LIVE for Downtown Indoor Disc Golf presented by @lonepinebrewing! Experience a course unlike any other Feb. 20-21!
⛳🎟️🥏 Click the link in our bio to Book a Tee Time or visit https://bit.ly/3rbFfT4      
  • ANNOUNCEMENT! Join us February 20-21 for Downtown Indoor Disc Golf Presented by @lonepinebrewing. In collaboration with @hammondfarmdiscgolf, play Portland’s first ever 9-hole indoor disc golf course which features unique obstacles set up throughout the arena. Tee time reservations will go live this Saturday Feb. 6 at 10AM!      
  • Following up on yesterday's post-

February is a month long celebration of the history and achievements of Black individuals who have made an influence and impact throughout our country's history.

This month is dedicated to learning and remembering all the impactful individuals and events that have left their mark in history, but it should not end there. Every day we should strive to celebrate the contributions Black individuals continue to make in our community. We encourage you to buy from Black owned businesses, support Black creatives and donate to Black organizations this month and every month. 

🎤 Drop your fav #blackownedmaine org in the comments and visit @blackownedmaine. They currently have 270 businesses, nonprofits, artists, musicians, podcasts, blogs, etc. listed in their directory.

The 2021 Black History Month theme is       
  • Every breath from my bronze-pounded chest,
we will raise this wounded world into a wondrous one
We will rise from the gold-limbed hills of the west,
we will rise from the windswept northeast
where our forefathers first realized revolution
We will rise from the lake-rimmed cities of the midwestern states,
we will rise from the sunbaked south
We will rebuild, reconcile and recover
and every known nook of our nation and
every corner called our country,
our people diverse and beautiful will emerge,
battered and beautiful
When day comes we step out of the shade,
aflame and unafraid
The new dawn blooms as we free it
For there is always light,
if only we're brave enough to see it
If only we're brave enough to be it
Words taken from       
  • ANNOUNCEMENT! Stella Artois presents Saving Our Jobs Virtual Comedy Festival.  An all day comedy event with some of the nation's funniest people. All professional comedians all day. Tickets are on sale now >> https://bit.ly/39XkjIs
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#SavingOurJobs #PortlandME #Maine #Entertainment #ComedyShow #VirtualEvents #SupportTheArts #LoughOutLoud      
  • One year ago we were hosting the Maine Motorsports Xtreme International Ice Racing Championships.  These guys are CRAZY, going 0-60 in under 3 seconds. Looking forward to seeing them again next year.      
  • Our doors might be closed, but that won’t stop us from bringing you the best live comedy this Saturday night! Get your tickets [LINK IN BIO] for Stream of Consciousness, featuring hilarious improv of Whose Line Is It Anyway? veterans @colinmochrie7591 & @thebradsherwood.      
  • The holidays are over, and you're back at work today, but why stop celebrating when today is Hockey Day In Maine?! 
LIKE + TAG a friend for your chance to win one of these custom pucks from last year's January 4th @blackbearhockey @MARINERSOFMAINE double-header!
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*Multiple entries welcome
*FIVE random winners will be chosen on 1/7 at 3pm and be contacted via DM
*Winners must collect puck at the arena
#portlandmaine #umaine #mainemariners #hockeydayinmaine #portlandme #MaineBlackBears #BlackBearNation #HappyNewYear      
  • This past year has been an unforgettable one and we can't wait to see what 2021 brings. Cheers to a happy New Year!      
  • It me.... anyone else? 👀🎄 Who do you want to see in 2021?      
  • GIVEAWAY🔥 Caption this photo to win a @WWE VIP Experience swag bag complete with hat, towel, autograph book, and more! One random winner* will be DM'd at 1pm on 12/15.
*Must be available to collect prize at the arena
Photo from December 12, 2017 @WWE Live Holiday Tour      
  • Sunday night plans? Get your tickets for tomorrow's 7PM improv show! 

LOL with @colinmochrie7591 & @thebradsherwood, legends from 'Whose Line is it Anyway?'. Colin & Brad unleash a wild, comedic ride with Stream of Consciousness, a live, interactive, improve show via Zoom, where you are in the driver's seat!
[Link in bio for tix]      
  • Wishes of happiness and health to you and yours this holiday season! ❤️❤️      
  • WINTER IS COMING GIVEAWAY❄️ Which Zeus are you today- Right or Left? 

Like + Comment for your chance to win a Harlem Globetrotters basketball and winter hat! One winner will be chosen at random tomorrow 12/8 @ 3pm.
*Must be available to collect prize at the arena      
  • The 2020 @marinersofmaine Drive Through Teddy Bear Toss will get you in the holiday spirit this Saturday, Dec. 5!
🧸
Fans will be able to drive down Center St. (on the Northeast side of the arena) via Free St. between 9 AM-12 PM, and “toss” their stuffed animal donations into bins and fire vehicles, provided by the South Portland Fire Department. 
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Donations will benefit @bgcsm and the South Portland Holiday Toy Drive. All stuffed animals must be new and with tags attached.
🎅 
Wave from your car and drop off your Letter to Santa. Appearances include: Santa Claus (9:30-11:30), @beaconthepuffin, Riley Armstrong, Terrence Wallin (10-11), Ted Hart, and Ben Freeman.
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Complimentary stickers and additional giveaways while supplies last.
🎶
Holiday music provided by @spectrumhcp and the #Scrubbymobile.
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Can't drive through, but want to support? Teddy bears can be purchased and donated directly through the online Mariners merchandise store for $10.
#portlandme #portlandmaine #portlanddowntown #marinersofmaine #teddybeartoss #TBT      
  • Tonight @ 8PM! ✨Light✨ up your holidays and join Christmas’ favorite couple, Ellen and Clark Griswold for this virtual salute to the holiday classic, National Lampoon’s Christmas vacation. 
[LINK IN BIO FOR TIX]
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Chevy Chase (Clark) and Beverly D’Angelo (Ellen) lead audiences through this live event as they share fan-favorite clips from the movie, reveal their favorite memories from the making of the Vacation franchise and answer your questions in a live audience Q & A.      
  • Are you shopping local today? Go ahead- plug your favorite #smallbiz in the comments👇
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📸@anthonydibiasephotography
#portlandbuylocal #portlandme #portlandmaine #portlandoldport #portlandfoodmap #visitportland      
  • All @marinersofmaine Holiday Packs will have tickets DOUBLED when purchased today 7am-11pm! If that wasn’t enough get 25% off all merchandise, novelties, hats and jerseys all day long when you use the promo code FRIDAY at checkout!      
  • What are you #thankful for this year?      
  • In light of COVID-19’s continued impact across the North East region, the @ECHLHockey announced Wednesday that each of the six teams in the North Division - including the @MarinersOfMaine– will be suspending the 2020-2021 ECHL season under the league’s policy for COVID-19. All teams are set to return in the 2021-2022 ECHL season. We take this time to thank the fans for their continued support and look to host the team on home ice next season. 
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#MakeWaves #PortlandME #Maine #ECHLHockey #IsItOctoberYet #Hockey      
  • Today, we would like THANK all Veterans of all Branches.  Thank you for your sacrifice, your bravery, and the example you set for us all.  To those who have served and those who continue to serve...Happy Veterans Day! 
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#CrossArena #VeteransDay #Maine #ThankYou      
  • HURRY! There is still time to sign up for the @MarinersOfMaine virtual 5K.  Participants will be run a 5K sometime between November 1- 8 with several prizes awarded.  We will crown the Biggest MariNERS Fan, the Most Creative Costume and Coach Riley will choose his favorite winner. 
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#CrossArena #Ners5K #Ners #MakeWaves #Maine      
  • Lets use this Flashback Friday to look forward to when we can host the best fans in hockey. 
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#FlashbackFriday #MakeWaves #Ners #CrossArena #Maine