Frequently Asked Questions
Prohibited Items

The following is a list of items prohibited from the Cross Insurance Arena.

  • Outside beverages including unopened bottles and cans
  • Backpacks
  • Empty beverage containers
  • Coolers
  • Chains and spiked jewelry
  • Weapons
  • Pocket Knives
  • Laser Pointers
  • Illegal Substances
  • Animals (service animals are allowed)
  • Beach balls and inflatables
  • Bullhorns and air horns
  • Fireworks
  • Signs with sticks
  • Poster board signs
  • Confetti and Silly String
  • Tobacco products and electronic cigarettes
  • Laptops/iPads
  • Pepper Spray/Mace

Individual events may have additional prohibited items. Please refer to the specific event link for a complete list.

Security - Walk through Metal Detectors

Ensuring the safety of our guests is always a top priority. Please be advised that for all ticketed at the Cross Insurance Arena, venue security will utilize Walk-Through Metal Detectors (Magnetometers) to search all patrons entering the facility. Customers should keep the following in mind:

  • Minimize the number of personal items you bring to the venue.
  • Allow extra time for arriving to and entering the venue.
  • Guests will be asked to remove from their clothing and belongings any items that may trigger the alarm, including cell phones and keys, before they pass through the metal detector (Magnetometer) units.
  • Bags will be searched. Please do not bring backpacks into the Cross Insurance Arena.
  • If the Metal Detector (Magnetometer) alarm sounds, you will be subject to a secondary screening which may slow your entry into the venue.
  • The same list of venue-prohibited items will still apply.
  • It is at the discretion of venue management as to what events these units will be in use for.

 

Lost and Found

The Cross Insurance Arena is not responsible for any lost or stolen items. Guests should contact the nearest event staff regarding lost and found items.  To check if an item has been turned in the main office is open M-F 9A - 3P. You can call 207.791.2200

Cameras/Video/Audio Equipment

Photography and Video/Audio equipment is generally not permitted inside the Cross Insurance Arena in order to comply with artist copyrights. Certain events allow limited use and guests are encouraged to contact the event hotline or web site on the day of the event for updates.

Parking

The Spring Street Parking Garage is adjacent to the Cross Insurance Arena . Parking is available in this garage for patrons with disabilities. The Spring Street Garage is managed by the City of Portland and rates vary depending on events. Please call (207) 874-2842 for rate information. 

Cross Insurance Arena is excited to provide our fans with an easy way to pre-book a parking spot before driving to the arena. View the closest parking options to Cross Insurance Arena and reserve your space today.

Although the privately owned lots are open for most Cross Insurance Arena events, they may not be open for all events. Rates vary depending on the event and are controlled by the property owners. 

Find and reserve your parking to a specific event with ParkWhiz now.  To reserve ahead of time >> http://bit.ly/34lPSaB

Alcohol

It is a violation of Maine’s liquor laws to bring alcoholic beverages inside the Cross Insurance Arena. Our event staff is committed to enforcing the liquor laws and alcoholic beverages brought inside the building will be confiscated. Alcoholic beverages will be available through Cross Insurance Arena concessions for certain events. All guests, regardless of age, will be asked to show ID when purchasing alcoholic beverages. The Cross Insurance Arena staff reserves the right to deny admission and/or alcohol to anyone that is intoxicated or poses a hazard to public safety.

Providing alcohol to minors, and possession of alcohol by minors is a violation of Maine’s liquor laws. Guests furnishing alcohol to minors and minors in possession of alcohol will b e referred to local law enforcement for prosecution.

Emergency Evacuation

In the unlikely event of an emergency, the Cross Insurance Arena  is equipped with a state of the art emergency evacuation system. Once the system is activated, guests will hear an audible tone and voice prompts to evacuate. Guests should follow the directions of the trained event staff and proceed to the closest exit in calm manor. Guests should check with the nearest event staff on arrival for the closest appropriate emergency exit.

First Aid

The Cross Insurance Arena  is staffed with Maine licensed EMTs for all public events. Our staff is trained to manage medical emergencies, treat minor injuries and make appropriate decisions regarding activation of the 911 system. The Cross Insurance Arena is equipped with an Automatic External Defibrillator (AED) accessible by our medical staff. Guests should contact the nearest Cross Insurance Arena employee to activate our medical staff.

Re-admittance

The Cross Insuarnce Arena does not allow re-addmittance to an event. 

Food and Beverage Policy

No food or beverages (including coffee,bottled water or empty beverage containers) may be brought into the Cross Insurance Arena during events. This policy is strictly enforced.

Seating

General Admission Ticketing: A General Admission ticket for the floor is required to access that area. Wristbands will be issued for all floor access tickets and will not be permitted in the elevated seating area.  There may be separate entry doors for floor access/wristbands. The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event. General Admission elevated seats are required for the bowl seating and will not be allowed access to floor areas. There may be separate entry doors for elevated General Admission tickets. The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.

Reserved Seat Ticketing: A reserved seat ticket guarantees a patron a specific seat in a specific seating location. The specific seat location is printed on each ticket. All patrons occupying a seat must have a ticket for that designated seat. For your convenience, we have ushers throughout the seating area that will be happy to seat you.

Special Needs

We acknowledge the special needs and challenges of some of our guests. Guests requiring special needs should notify the Trusted Choice Box Office of those needs when purchasing tickets. Please call (207) 775-3458. Our staff will make every effort to provide the best available seat appropriate for any specific need. We have a team dedicated to ensuring our guests with special needs can attend Cross Insurance Arena  events without worry and maximize their experience. Our special assistance team is available at all events and can assist guests to their seats upon request. We pride ourselves on making our events available to any guest who wants to attend. Please make requests for special services a minimum of two weeks prior to an event. Every effort will be made to accommodate requests made less than two weeks prior to an event, but accommodation cannot be guaranteed. Parking for patrons with disabilities is available in the Spring Street Parking garage adjacent to the Cross Insurance Arena. All Cross Insurance Arena main entrances are now ADA accessible.

Smoking and Tobacco

The Cross Insurance Arena  is a smoke free/tobacco free campus. The use of any tobacco products including electronic cigarettes is prohibited inside the Cross Insurance Arena. Our staff is committed to a safe entertainment experience and will enforce Maine's Public Place Smoking Law (22 MRSA § 1541 et seq.)

Smoking means the lighting, inhaling, exhaling, burning or carrying of any cigar, cigarette, pipe or other tobacco product, or carrying or having in one’s possession any lighted object giving off smoke from tobacco or any other substance that emits smoke that is customarily used and intended for inhalation into the lungs.
Tobacco or tobacco product means any form of tobacco, including but not limited to cigarettes, cigars, pipe tobacco, chewing tobacco or snuff, and any material or device used in the smoking, chewing or other form of tobacco consumption, including but not limited to cigarette papers and pipes.

Dress Code

Shirts and Shoes must be worn at all time while inside the Cross Insurance Arena.

  • As we get ready for @marinersofmaine Friday night, we throw it back to scenes from this past weekend with some Xtreme International Ice Racing. 
#CrossArena #iceracing #makewaves🌊 #TBT
📸 @xtremeaerialview      
  • It's almost beer o'clock! 🕰️🍻 The 6th annual Portland on Tap will be pouring up good times & over 120 craft beers this Saturday, Jan. 25. Book a group of 10+ by Friday and save $12 per ticket or use the link in our bio for tix.      
  • The 💥 Maine Motorsports Xtreme International Ice Racing - XIIR Championships 💥  are happening THIS Saturday.  Tickets start at $12, and $10 for kids 2-12.  See if Jay       
  • FREE TICKET FRIDAY!!! Like & tag a fellow 💥 adrenaline junkie 💥 for your chance to win FOUR tickets to the Maine Motorsports Xtreme International Ice Racing Championships, Presented by @gd_bathironworks on Jan. 18. Winner will be chosen at random at 4PM and contacted via DM. 🏁 
#portlandme
#xiir
#iceracing
#BathBuiltisBestBuilt
#crossarena
#crossinsurancearena      
  • It’s not everyday we host two hockey games in the same day. Loved hosting @blackbearhockey and @marinersofmaine! #makewaves🌊 #PortlandME #goblackbears 📸 @zackroy_      
  • Like & tag a fellow 💥 adrenaline junkie 💥 for your chance to win FOUR tickets to the Maine Motorsports Xtreme International Ice Racing Championships, Presented by @gd_bathironworks on Jan. 18. Winner will be chosen at random at 4PM and contacted via DM.
#portlandme
#xiir
#iceracing
#BathBuiltisBestBuilt
#crossarena
#crossinsurancearena      
  • Just FIVE days left to order your Hockey Day In Maine package for @blackbearhockey & @MarinersOfMaine games on Jan. 4. Start the new year off right: https://bit.ly/2JbhG9t      
  • It's the last home game for the @MarinersOfMaine of the DECADE! Get your tickets as the Mariners face off Reading Royals at 7:15.
🚪 6:15
🕝 7:15
📍 Cross Insurance Arena      
  • What an extraordinary week of @DISNEYONICE shows! We hope you Celebrated Memories and created wonderful new ones with friends and family ⛸️⛸️⛸️. Did you make it to the show? What was your favorite part?      
  • Opening Night was full of magic. Experience the excitement and start your holiday season with the wonder of @disneyonice. 📸 @xtremeaerialview .
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#CrossArena #DisneyOnIce #MickeyMouse #PortlandME      
  • It's OPENING NIGHT for @DisneyOnIce! Tickets are available at the Trusted Choice Box Office for tonight's performance.  Don't miss any of the magic as Disney on Ice presents Celebrate the Memories December 19 - 22.      
  • Bop, bop, twist, twist, check getting @itsjojosiwa tickets off your checklist this holiday season. 🎁 Grab your tickets to see her here on May 5 now.      
  • JUST ANNOUNCED! @FluffyGuy is bringing his       
  • @Themercyme Imagine Nation Tour was definitely one to remember! We are already looking forward to the 20/20 Tour with Jeremy Camp on February 28. 🎫 https://bit.ly/2PH09s6      
  • January 4 double header with  @umainehockey taking on Nebraska Omaha at noon and the @marinersofmaine facing off against Jacksonville Icemen at 6 PM. Get your Hockey Day in Maine packages and receive tickets to both games. A $65 value for $39. For tix >> https://www.fevo.com/edp/Hockey-Day-in-Maine-RoMI5cAN. .
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#HockeyDayInMaine #makewaves🌊 #CrossArena      
  • Special Offer for @DisneyOnIce: Your group of 10+ can receive tickets for $15 each for the Thur. Dec. 19 7:00 PM Opening Night performance! To order, call the Group Sales Department at 207-791-2235. Not valid on floor seats. Offer expires 12/19.      
  • Huge shoutout to South Portland FD for helping with Teddy Bear Toss last night. Also, the @marinersofmaine won 5-4. #makewaves🌊      
  • Come to the @MarinersOfMaine  this Saturday and be part of our 2nd annual Teddy Bear Toss.  All Teddy Bears will be donated to local Fire Departments. #TBT 🎫 https://bit.ly/33GeLgb      
  • REMINDER! The Impractical Jokers show regularly scheduled for December 5 was rescheduled to June 18.  Tickets purchased for the December 5 show are valid for the June 18 date.  For returns, call Ticketmaster at 800.853.8000. 🎫 https://bit.ly/309YbHL      
  • Hoppy Holidays to you & yours! 🎄🕎🎆🍻 Sample 120+ craft beers from over 60 breweries while enjoying live music, delicious food, and fun games at Portland On Tap Jan. 25. Grab a group of 10+ friends & receive a discount. DM us for more info!
#portlandontap
#portlandme
#portlandmaine
#craftbeer
#beerfest      
  • SAVE 25% on to see the Xtreme International Ice Racing on January 18.  Discount available now through December 2 at 10pm. 🏍️ 🏁 🎫 http://bit.ly/XiiR20      
  • Happy Birthday Mickey and Minnie Mouse! 🎂 🎁 🎊 Celebrate memories with a group of 10+ at @DisneyOnIce on Dec. 19-22 and save on tickets. To book your group contact Lauren.Dobrynski@spectraxp.com or call 207-791-2235.
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#disneyonice #celebratememories #portlandme #happybirthdaymickey #happybirthdayminnie #mickeymouse #minniemouse      
  • SHOW ANNOUNCEMENT! @AJRBrothers are coming to Portland on May 13.  Tickets go on sale Friday, November 22 and start at $29.75. .
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#CrossArena #PortlandME #AJRBrothers      
  • JUST ANNOUNCED 🌟🧡💗🎀💙💜 @Nickelodeon’s @itsJoJoSiwa D.R.E.A.M. The Tour will stop in Portland on May 5th! Tickets go on sale Friday, Nov. 22 at noon.      
  • NEW SHOW ANNOUNCEMENT! @Kanebrown_music bringing his Worldwide Beautiful Tour to Portland on March 5! Tickets go on sale Friday, November 15. He will be joined with @Russelled and @iamchrislane. 🎵 🎸 🎤 🤠 .
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#WorldwideBeautifulTour #PortlandME #VisitPortland #CrossArena