The Cross Insurance Arena's (formerly the Cumberland County Civic Center) Trusted Choice Box Office is located in the main ticket lobby and may be accessed from either the Free Street entrance or Bath Savings Spring Street entrance.  All advance ticket sales will take place in this location.  A new satellite Trusted Choice Box Office, located just inside the new Clark Insurance entrance at the corner of Center Street and Spring Street, will be open on select events for walk-up ticket sales.  Will Call is located in the Trusted Choice Box Office in the main ticket lobby.

Monday - Friday - 9:00am to 4:00pm
Saturday - 10:00am to 4:00pm
Sunday - Closed unless there is an event.
The Trusted Choice Box Office will be closed Dec. 25th through Dec. 28th.
On event days, the Box Office will be open straight through until the start of the event.

Cross Insurance Arena Administration Office is located at Street level just inside the Free Street Entrance.
Administraion Office hours are  Monday through Friday 9:00a.m to 4:00 p.m.
Closed Dec. 25th & Dec. 26th.

Tickets for Cross Insurance Arena (formerly the Cumberland County Civic Center) events are available at our Trusted Choice Box Office and all Ticketmaster locations. There is not a service charge for tickets bought in person at the Trusted Choice Box Office.  Tickets may be charged by phone by calling the Cross Insurance Arena at (207) 775-3458 or Ticketmaster at 800-745-3000. Service charges apply on all phone orders, outlet and online sales.  To purchase tickets online, click here!  Specific seat availability is not an option over the phone. For Ticketmaster Customer Service call 800-653-8000. Please contact our Trusted Choice Box Office at (207) 775-3458 for accessible seating.  The Cross Insurance Arena (formerly the Cumberland County Civic Center) is fully ADA compliant. 

Tickets for State Theatre and Port City Music Hall events may be purchased in person only (no phone orders) at the Trusted Choice Box Office.  No Service Charge. Tickets are now on sale for the Portland Pirates 2014-2015 season.  For more information, please contact the Pirates at (207) PIRATES or visit the Pirates' web site at

General Admission Ticketing:  A General Admission ticket does not guarantee a patron access to a specific area (floor or fixed seating) of the arena bowl, only admission to the venue.  All floor access and elevated seating is on a first come first served basis.  The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event.   The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.  We encourage all patrons desiring floor access for a particular GA event to arrive early and be toward the front of the line when the doors open to the public.

Reserved Seat Ticketing:   A reserved seat ticket guarantees a patron specific seat in a specific seating location.  The specific seat location is printed on each ticket.  All patrons occupying a seat must have a ticket for that designated seat. 


Electronics Department
100 Mt. Auburn Ave. 

Electronics Department
201 Civic Center Drive

Electronics Department
900 Stillwater Ave.

Electronics Department
15 Tibbetts Dr.

Electronics Department
206 U.S. Route 1

Electronics Department
500 Gallery Blvd.

To find an outlet near you click here.


The Cross Insurance Arena's Trusted Choice Box Office welcomes MASTERCARD, VISA, AMEX and DISCOVER as forms of payment. Personal checks are accepted up to seven business days prior to an event. There is a $20 charge for all returned checks. Personal checks cannot be accepted for General Admission events. On occasion, the Cross Insurance Arena's Trusted Choice Box Office is required to accept cash only at the ticket window on the first day of a ticket sale. Several ATMs are located in the Cross Insurance Arena for your convenience.


Group discounts are available for many events. Group size and amount of discount vary depending on the show. For more information, please call our group sales department at 207-775-3458.


Please remember that tickets for Cross Insurance Arena (formerly the Cumberland County Civic Center) events may not be refunded or exchanged. This includes instances of inclement weather. Event information in this Web site will be updated as frequently as possible. However, events are subject to change without notice.


Gift cards are available in any denomination through the Cross Insurance Arena Trusted Choice Box Office. Gift Cards may be used to purchase tickets to any Cross Insurance Arena event and may be used for purchase of merchandise or food at any Cross Insurance Arena point of sale accepting credit cards.  Sorry, gift certificates may not be used for Pirates merchandise.


Please be aware that the ONLY authorized ticket selling agencies for Cross Insurance Arena events are the Cross Insurance Arena Trusted Choice Box Office and any licensed Ticketmaster location. The only authorized charge-by-phone numbers are the Cross Insurance Arena at (207) 775-3458 or Ticketmaster at 800-745-3000. The only authorized website is