TRUSTED CHOICE BOX OFFICE
Cross Insurance Arena's Trusted Choice Box Office is located in the main ticket lobby and may be accessed from either the Free Street entrance or Bath Savings Spring Street entrance. All advance ticket sales will take place in this location. A new satellite Trusted Choice Box Office, located just inside the new Clark Insurance Entrance at the corner of Center Street and Spring Street, will be open on select events for walk-up ticket sales. Will Call is located in the Trusted Choice Box Office in the main ticket lobby.
TRUSTED CHOICE BOX OFFICE HOURS
Monday - Friday - 9:00am to 4:00pm
Saturday - Closed (Open on event days)
Sunday - Closed (Open on event days)
On event days, the Box Office will be open straight through until the start of the event. For event day hours call, the Trusted Choice Box Office.
Cross Insurance Arena Administration Office is located at Street level just inside the Free Street Entrance.
Tickets for Cross Insurance Arena events are available at our Trusted Choice Box Office and all Ticketmaster locations. There is not a service charge for tickets bought in person at the Trusted Choice Box Office. Tickets may be charged by phone by calling the Cross Insurance Arena at 207-775-3458 or Ticketmaster at 800-745-3000. Service charges apply on all phone orders, outlet and online sales.
To purchase tickets online, click here! Specific seat availability is not an option over the phone. For Ticketmaster Customer Service call 800-653-8000. Please contact our Trusted Choice Box Office at 207-775-3458 for accessible seating. The Cross Insurance Arena is fully ADA compliant.
General Admission Ticketing: A General Admission ticket for the floor is required to access that area. Wristbands will be issued for all floor access tickets and will not be permitted in the elevated seating area. There may be separate entry doors for floor access/wristbands. The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event. General Admission elevated seats are required for the bowl seating and will not be allowed access to floor areas. There may be separate entry doors for elevated General Admission tickets. The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.
Reserved Seat Ticketing: A reserved seat ticket guarantees a patron specific seat in a specific seating location. The specific seat location is printed on each ticket. All patrons occupying a seat must have a ticket for that designated seat.
Cross Insurance Arena's Trusted Choice Box Office welcomes MASTERCARD, VISA, AMEX and DISCOVER as forms of payment. Personal checks are accepted up to seven business days prior to an event. There is a $20 charge for all returned checks. Personal checks cannot be accepted for General Admission events. On occasion, the Cross Insurance Arena's Trusted Choice Box Office is required to accept cash only at the ticket window on the first day of a ticket sale. Several ATMs are located in the Cross Insurance Arena for your convenience.
Group discounts are available for many events. Group size and amount of discount vary depending on the show. For more information, please call our group sales department at 207-791-2212.
Please remember that tickets for Cross Insurance Arena events may not be refunded or exchanged. This includes instances of inclement weather. Event information in this website will be updated as frequently as possible. However, events are subject to change without notice.
Gift cards are available in any denomination through Cross Insurance Arena's Trusted Choice Box Office. Gift Cards may be used to purchase tickets to any Cross Insurance Arena event and may be used for purchase of merchandise or food at any Cross Insurance Arena point of sale accepting credit cards. Sorry, gift certificates may not be used for Pirates merchandise.
Please be aware that the ONLY authorized ticket selling agencies for Cross Insurance Arena events are the Cross Insurance Arena Trusted Choice Box Office and any licensed Ticketmaster location. The only authorized charge-by-phone numbers are the Cross Insurance Arena at 207-775-3458 or Ticketmaster at 800-745-3000. The only authorized website is ticketmaster.com