Trusted Choice Box Office Info

TRUSTED CHOICE BOX OFFICE

Cross Insurance Arena's Trusted Choice Box Office is located in the main ticket lobby and may be accessed from either the Free Street entrance or Bath Savings Spring Street entrance. All advance ticket sales will take place in this location. A new satellite Trusted Choice Box Office, located just inside the new Cross Insurance Entrance at the corner of Center Street and Spring Street, will be open on select events for walk-up ticket sales. Will Call is located in the Trusted Choice Box Office in the main ticket lobby.

TRUSTED CHOICE BOX OFFICE HOURS

The Trusted Choice Box Office is currently closed to the public.  To buy tickets please go to Ticketmaster.com.  If you have a question about tickets you can e-mail Mark Warner at Mark.Warner@SpectraXP.com 

Monday - Friday - 9:00am to 4:00pm
Saturday - Closed (Open on event days)
Sunday - Closed (Open on event days)
On event days, the Box Office will be open straight through until the start of the event.  For event day hours call, the Trusted Choice Box Office.  

Call the Trusted Choice Box Office Directly: 207.775.3458

ADMINISTRATION OFFICE

Cross Insurance Arena Administration Office is located at Street level just inside the Free Street Entrance.

 

FOR YOUR PROTECTION

Please be aware that the ONLY authorized ticket selling agencies for Cross Insurance Arena events are the Cross Insurance Arena Trusted Choice Box Office and any licensed Ticketmaster location. The only authorized charge-by-phone number is the Cross Insurance Arena at 207-775-345. The only authorized website is ticketmaster.com

REFUND POLICY

Please remember that tickets for Cross Insurance Arena events may not be refunded or exchanged. This includes instances of inclement weather. Event information in this website will be updated as frequently as possible. However, events are subject to change without notice.

GROUP DISCOUNTS

Group discounts are available for many events. Group size and actual discount varies depending on the show. For more information, please call our Group Sales Department at 207-791-2235.

CREDIT CARDS

Cross Insurance Arena's Trusted Choice Box Office welcomes MASTERCARD, VISA, AMEX and DISCOVER as forms of payment. Personal checks are accepted up to seven business days prior to an event. There is a $20 charge for all returned checks. Personal checks cannot be accepted for General Admission events. On occasion, the Cross Insurance Arena's Trusted Choice Box Office is required to accept cash only at the ticket window on the first day of a ticket sale. Several ATMs are located in the Cross Insurance Arena for your convenience.

TICKET INFORMATION

Tickets for Cross Insurance Arena events are available at our Trusted Choice Box Office and all Ticketmaster locations. There is not a service charge for tickets bought in person at the Trusted Choice Box Office. Tickets may be charged by phone by calling the Cross Insurance Arena at 207-775-3458 . Service charges apply on all phone orders, outlet and online sales.

To purchase tickets online, click here! Specific seat availability is not an option over the phone.  Please contact our Trusted Choice Box Office at 207-775-3458 for accessible seating. The Cross Insurance Arena is fully ADA compliant.

Reserved Seat Ticketing: A reserved seat ticket guarantees a patron specific seat in a specific seating location. The specific seat location is printed on each ticket. All patrons occupying a seat must have a ticket for that designated seat.

General Admission Ticketing: A General Admission ticket for the floor is required to access that area. Wristbands will be issued for all floor access tickets and will not be permitted in the elevated seating area.  There may be separate entry doors for floor access/wristbands. The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event. General Admission elevated seats are required for the bowl seating and will not be allowed access to floor areas. There may be separate entry doors for elevated General Admission tickets. The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.

 

 

  • With the recent decision to mark Juneteenth as a Federal Holiday, we are late to recognize and celebrate Juneteenth - our country’s second independence day when more than 250,000 enslaved black people were finally freed in Texas in 1865. We believe Juneteenth serves as an important part of Black History and American History in our country, and should be celebrated for its cultural and historical significance.      
  • ANNOUNCEMENT 🚨 🚨 The PRIMUS - A Tribute to Kings show originally scheduled at Maine Savings Pavilion at Rock Row, has been moved to Cross Insurance Arena in Portland.

Have tickets already?
All tickets purchased for the event at Maine Savings Pavilion at Rock Row will be honored for GA FLOOR access at Cross Insurance Arena. Ticket purchasers that wish to request a refund have up to 30 days to do so. Refunds may be requested through Ticketmaster.

Don't have tickets?
Tickets are on sale now: https://bit.ly/3xqHbtU or LINK IN BIO

New support:
Waterfront Concerts is also pleased to announce, Primus will be joined by new support from Black Mountain.      
  • The Perfect Holiday Gift, Cirque Dreams Holidaze - Dec. 8, a show that all ages will enjoy! Groups of 10+ receive discounts on tickets, save even more on fees, and receive seats in the same section. Contact Group Sales today to book your group!      
  • And another congrats to Scarborough High School Class of 2021 who graduate at the @Cross_Arena tonight! 🎓  Grads, tag us in your photos for a repost 🤳      
  • Congratulations Windham High School Class of 2021 who graduate at the @Cross_Arena today! 🎓  Grads, tag us in your photos for a repost 🤳      
  • ON SALE NOW🚨 Cirque Dreams Holidaze - December 8th 🍂 🕎🎄🎇
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Over 300 imaginative costumes, 20 world-class astonishing acts, the finest singers, original music and seasonal favorites celebrate Thanksgiving, Chanukah, Christmas and New Year’s in a breathtaking spectacle. The Perfect Holiday Gift that all ages will enjoy.
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Visit LINK IN BIO for tickets. Groups of 10 or more receive a discount, contact the Group Sales Department for more info: lauren.dobrynski@spectraxp.com      
  • Congratulations Massabesic High School Class of 2021 who graduate at the @Cross_Arena tonight! 🎓  Grads, tag us in your photos for a repost 🤳      
  • For #BestFriendsDay, use presale code XMAS for early access to Cirque Dreams Holidaze tickets! This is a time to show appreciation for our biggest fans. Bring your best friends to the show on December 8 at @Cross_Arena. 
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Link in bio. Presale code expires Thursday, June 10 at 10PM. #NationalBestFriendsDay      
  • Happy #BestFriendsDay to all of our @spectraexperiences bffs near and far!      
  • JUST ANNOUNCED 🚨 🚨 The one and only Cirque Dreams Holidaze comes to Portland December 8! For Cyber Club members, your presale code will arrive in your inbox tomorrow at 10AM!
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Cirque Dreams Holidaze has been hailed by the New York Daily News as “A delicious confection of charm, sparkle and talent by the sleigh load. ”Set in a multi-million-dollar wonderland of elaborate scenes and dozens of original holiday production numbers, audiences nationwide will celebrate the most wonderful time of the year as they experience over 300 spectacular costumes and 20 of the world’s most astonishing acts. Tickets go on sale to the public Friday, June 11 at 10AM.      
  • Congratulations Westbrook High School Class of 2021 who graduate at the @Cross_Arena tonight! 🎓  Grads, tag us in your photos for a repost 🤳      
  • Congratulations Gray-New Gloucester High School Class of 2021 who graduate at the @Cross_Arena tonight! 🎓  Grads, tag us in your photos for a repost 🤳      
  • LOVE IS LOVE ❤️ 🧡 💛 💚 💙 💜 
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📸 @zackroy_ @marinersofmaine      
  • Enjoy the long weekend and the 'unofficial' start to summer, but more importantly don't forget about those servicewomen and servicemen who have died for our country.      
  • We're excited to host 5️⃣ high school graduations next month. 📣 Calling all proud parents, aunties, grandmas, grandpas, etc.- shoutout your grad at the ceremony & customize your own tickets! Way to go Class of 2021!🌟 🌟
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Contact Lauren for more info. #GrayNewGloucesterHighSchool #WestbrookHighSchool #MassabesicHighSchool #WindhamHighSchool #ScarboroughHighSchool      
  • Happy Birthday @stevienicks, two time Rock & Roll Hall of Fame inductee and legendary Grammy winning recording singer/songwriter supreme 🖤 
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Stevie performed at the @Cross_Arena / Cumberland County Civic Center July 27, 1986, September 8, 1983, and November 11, 1990 (with Fleetwood Mac)      
  • Reminder, the @fluffyguy show originally scheduled for March 28, has been rescheduled for Saturday, October 30, 2021. Tickets will be valid for the newly rescheduled date and will not need to be exchanged.      
  • With @MecaArt yesterday, graduation season is officially upon us! 🎓🌟 This year, families can watch their graduate walk the stage from the comfort of their own socially-distant VIP Suite! Contact us for more info.
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We're so excited to host five high school graduations next month. Congrats Class of 2021!🌟 🌟 
#GrayNewGloucesterHighSchool #WestbrookHighSchool #MassabesicHighSchool #WindhamHighSchool #ScarboroughHighSchool      
  • Congratulations @MECAart Classes of 2021 & 2020! 🎓 Grads, tag us in your photos for a repost 🤳 
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Today, MECA will confer approximately 125 degrees in the Bachelor of Fine Arts (BFA), Master of Fine Arts in Studio Art (MFA), and Master of Arts in Teaching (MAT). The College will also take this opportunity to honor the accomplishments of members of the Class of 2020 who have chosen to return to MECA to participate in this year’s Commencement Ceremony at @Cross_Arena.      
  • I just called to say... Happy Birthday to Stevland Hardaway Morris AKA Stevie Wonder who played at @Cross_Arena on January 18, 1981!
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#PortlandME #CrossArena #CrossInsuranceArena #StevieWonder #Archive      
  • @MarinersOfMaine 2021-22 home schedule has been released!
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For info on full season, half season, flex, and group ticket packages visit marinersofmaine.com
#IsItOctoberYet #unfinishedbusiness #PortlandME #MarinersOfMaine #MaineMariners #CrossArena #CrossInsuranceArena #ECHL      
  • A long time ago (January 24, 2020) in a galaxy (@Cross_Arena) far, far away, @MarinersOfMaine defeated Worcester 8-1 on Star Wars Night.
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Today, we're one with the Force. The Force is with us. 📸 @ZackRoy_
#PortlandME #CrossArena #CrossInsuranceArena #MaineMariners #Ners #StarWars #StarWarsNight #ECHL #maytheforcebewithyou #maythe4thbewithyou      
  • Happy Birthday @thetimmcgraw who performed at @Cross_Arena on February 20, 1998. Hope your next 30 years
1. will be the best years of your life
2. you raise a little family and hang out with your wife
3. you spend precious moments with the ones that you hold dear
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#PortlandME #CrossArena #CrossInsuranceArena #TimMcGraw #Archives      
  • ON SALE NOW - Comedian @JoKoy will bring his Just Kidding World Tour to @Cross_Arena Sept. 25. You can purchase tickets...
🏢 In person (today only): Trusted Choice Box Office at Cross Insurance Arena 10AM-4PM
🖥️ Online: [link in bio]
📞 Phone: 207-775-3458      
  • In honor of World Wish Day, #TBT to @MarinersofMaine       
  • We are THRILLED to announce, comedian @JoKoy will bring his Just Kidding World Tour to @Cross_Arena Sept. 25. Tickets go on sale to the public Friday, Apr. 30 at 10AM at crossarenaportland.com and the Trusted Choice Box Office.      
  • In Bloom 🌸 🌸
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How will you be honoring Mother Earth today? #EarthDay      
  • It was amazing to cap off our indoor disc golf season with the Prodigy Par 2 Tournament on Saturday!

We've come a long way since our first Downtown Indoor Disc Golf back in February and our staff is so thankful to have hosted this community week after week. It's been a tough 13 months of never-ending COVID updates, but the support of arena disc golf has been unbelievable. The energy and excitement from everyone felt like we were *somewhat* back to our       
  • We are looking forward to hosting female leaders from all over the world during Celebrating Women tomorrow! Head over to our Facebook for the free livestream at 6pm Wednesday, March 31st.      
  • If you haven't experienced Downtown Indoor Disc Golf presented by Lone Pine Brewing Company - this is your LAST weekend to try it and Tee Times are filling up quick.  Friday's event is already sold out, and we have less than 20 Tee Times available on Saturday.  Sign up now before it's too late. https://hammondfarmdiscgolf.square.site/events
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#DiscinDowntown #DowntownPortland #CrossArena #Maine #DiscGolf