Hammond Lumber Company Box Office

Cross Insurance Arena provides ADA seating areas comprised of accessible locations with immediately adjacent companion seating. 

There are several viewing areas designed for accessible seating in Sections C, E, G, N, T, V, and X. Floor seating is subject to change depending on the seating configuration for various events. Subject to availability, guests requiring accessible seating may purchase up to a total of three (3) companion seats in the same row and contiguous with the accessible seat. If contiguous seats have already been sold, seats as close as possible to the accessible seat will be offered, if available. In the accessible areas, there will be removable folding chairs, so wherever a wheelchair or scooter is needed, the folding chair will be removed. 

If you purchased a ticket in the fixed seating area but require an accessible seat, a member of our Box Office team may be able to assist you on event day by relocating your ticket to an ADA seating area. All relocations are issued beginning at door opening on a first-come-first-serve basis, subject to availability, and are not guaranteed. 

Patrons must have a reserved ticket designed for ADA seating areas. Please note: The number and type of accessible tickets vary by event. 

Tickets for accessible seating can be purchased directly through Ticketmaster.com by selecting the accessibility tab under the "filters" option for your preferred event. For additional questions, please contact the Box Office at 207.775.3458.

If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honored for the new date. In most cases, refunds will also be available at the original point of purchase within a specified timeline that will be made available as needed.

Guests 24 months of age and older are required to have a ticket for admission to events, unless otherwise stated in the additional ticket information section of the event page. Guests under 24 months of age may sit in a ticket holder’s lap as long as they do not obstruct the view of other guests. Please call the Hammond Lumber Company Box Office at 207-775-3458 for more information.

Tickets purchased in person at the Hammond Lumber Company Box Office are not subject to an additional Ticketmaster service charge. Tickets purchased online through Ticketmaster are subject to additional fees.

Please contact the Hammond Lumber Company Box Office at 207-775-3458 if you have lost/misplaced your tickets. Please note that there is no guarantee on us being able to replace your lost/misplaced tickets.

Payment methods accepted at the Hammond Lumber Company Box Office are: Cash, Mastercard, Visa, American Express, Discover, and ApplePay.

ALL SALES ARE FINAL. There are no refunds or exchanges on all tickets or special packages. Please refer to our Event Calendar for more information and updates.

Ticketmaster is the only authorized ticket-seller of the Cross Insurance Arena. If a guest purchases tickets from a secondary ticket market or third-party website (ticket brokers, eBay, StubHub, VividSeats, Facebook, etc.), you may run the risk of purchasing counterfeit or invalid tickets.

Please Note: Cross Insurance Arena is not responsible for tickets purchased from other online sources and is not able to guarantee to be able to honor, replace, or refund invalid tickets. Tickets purchased from other sources may be invalid, more expensive, and/or ineligible for assistance. Guests with invalid tickets are welcome to purchase replacement tickets at the Hammond Lumber Company Box Office based on ticket availability.  

Trandsferring Tickets is easy and convenient:

1. Open the Ticketmaster app
2. Head to the “My Events” tab and find the event you are transferring tickets for
3. Tap on “Transfer"
4. Select the tickets you’d like to transfer and tap “Transfer to
5. Enter your recipient’s information, including their mobile number or email address and an optional note. TIP: If a mobile number is entered, a link to claim the ticket will open within a text message–all you need to do is press send! If an email address is entered, a link to claim the ticket is sent via an email message
6. Tap Transfer Ticket.
7. Your transfer is complete! When your recipient has accepted them, the ticket will show as claimed. You will receive an email confirming the ticket has been accepted by your recipient. After a successful transfer, the ticket is no longer valid for entry from your account.

Helpful Tips:

• While transfer is available for most events, there are certain instances when it is not available or there is a transfer delivery delay in place. 
• Printouts or Screenshots will not work.
• Add your Mobile Tickets to your mobile wallet before you arrive for quick and easy entry. Open your Ticketmaster App or visit Ticketmaster.com. Sign in to your Tm account and click ‘My Events’ to find your ticket(s). Add it to your mobile wallet. Tap the ticket and show it at the entrance.

Ticketmaster is the only authorized ticketing agent of Cross insurance Arena. We cannot guarantee the validity of tickets purchased through unofficial sources and we cannot guarantee admission if a ticket is invalid, duplicated, or fraudulent. For tickets purchased through a third-party (StubHub, Vivid Seats, etc.), you must transfer to your Ticketmaster account before arriving to the show.

Picking up tickets at Will Call? Will Call is located at the Hammond Lumber Company Box Office which can be accessed from the UNUM Entrance on Free St. and the Bath Savings Entrance on Spring St. Any guest picking up tickets at Will Call will be required to show a Valid ID matching the name on the tickets for pick up. Tickets will not be released to any party other than the purchaser unless their name was added to the pick-up envelope.