Employment

Position Summary

The Group Experience and Marketing Manager will sell and service new and existing groups, generate new leads, and execute group ticket campaigns for Cross Insurance Arena family shows and sporting events. They will assist the Director of Marketing in the planning and implementation of marketing campaigns including social media, advertising, promotions, and grassroots efforts.

This role pays an annual salary of $45,000-$50,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

Responsibilities

• Works closely with the Director of Marketing in the sales and marketing efforts for events and the venue
• Leads the Group Sales department in maximizing ticket revenue through the promotion of select family shows and sporting events
• Maintains professional relationships and superior customer service
• Generates new business opportunities for Group Sales department using call blocks, networking, and social selling
• Manages Salesforce CRM database and tracks sales through reports and recaps
• Works closely with the Box Office to reserve and process Group Sales ticket orders
• Develops and executes community grassroots promotions, fan experience ticket packages, and day of event activities
• Achieves or exceeds assigned sales goals
• Works with promoters on sales plans and settlements
• Continues the development and creation of new revenue streams to maximize ticket sales such as third party partnerships
• Assists Director of Marketing with projects involving market research and digital strategy
• Assists in the creation of promotional materials using various graphic design and publishing programs
• Creates and disseminates e-marketing campaigns utilizing Ticketmaster Engage
• Develops content and manages the facility’s social media outlets and website
• Coordinates marketing efforts between promoters, artist management, local media, and sponsors as required
• Participates in the development and implementation of annual marketing goals, objectives, policies and priorities
• Ability to work nights, weekends, and holidays as dictated with event schedules
• Performs other duties and responsibilities as assigned

Qualifications

• Bachelor’s degree from an accredited college/university with major coursework in Business, Communications, Marketing, Facility/Sports Management, or another related field
• Minimum of three (3) years of experience in sales and/or marketing preferably with an arena, convention center, hotel, or other similar public assembly facility
• Experience in ticketing or event planning is preferred
• Experience in Adobe Photoshop and graphic design is preferred
• Excellent verbal and written communication skills in the English language
• Ability to work as part of a team and independently with minimal supervision
• Strong customer service and interpersonal skills
• Ability to prioritize and handle multiple assignments efficiently and effectively under strict deadlines
• Ability to work nights, weekends and select holidays as required, in addition to traditional business hours
• Ability to travel as required

To Apply: Please E-Mail Lauren.Dobrynski@oakviewgroup.com

The Box Office Ticket Seller is responsible for all ticket sales and providing excellent customer service for all ticketed events at the Cross Insurance Arena.

The hours associated with the position will fluctuate based on games and events.

Responsibilities:

• Serve as a primary point of contact for guests, ensuring a positive experience.
• Process phone and walk-up transactions using Ticketmaster software.
• Handle customer inquiries, resolve order issues, and provide solutions.
• Process payments (cash, credit card, etc.) accurately and securely.
• Maintain and enter data while operating standard office equipment.
• Understand and adhere to Box Office and venue policies.
• Distribute will-call tickets to guests.
• Assist with ticket sales, provide event information, and ensure smooth operations.
• Perform other duties as assigned by Box Office and Venue Management

Education and Experience:

• High school diploma, GED, or equivalent required.
• Customer service experience, particularly in event or ticketing industries, is preferred but not required.
• Computer skills; Must be fully comfortable using web-based customer service software.
• Strong communication, and problem-solving skills.
• Experience in cash handling.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Must be available to work evenings, weekends, and occasional holidays.
• Familiarity with basic office skills (typing, spreadsheets)
• Previous experience with Ticketmaster preferred but not required.
• Ability to maintain professionalism and a positive attitude.

Nonessential Job Functions:

• Perform all other duties as assigned by your supervisor.

Hours & Compensation:

• 10-25 hours per month based on the event schedule.
• This role pays and hourly wage of $16.00 - $20.00.
• Shifts typically start at 4 PM.

To Apply: Please E-Mail Jennifer.Fernandes@oakviewgroup.com

Essential Job Functions:

The primary responsibility of this position is guest safety and the security of the Arena with an emphasis on guest service.  It is the responsibility of the Event Staff to enforce all rules, regulations and policies of the Cross Insurance Arena.  Some of your responsibilities are listed below, but are not limited to the following:

1. Wear assigned uniform at all times while on duty.
2. Greet guests in a friendly and courteous manner.
3. Ability to stand for long periods of time
4. Attend to your assigned position during the duration of the event – DO NOT LEAVE UNLESS YOU ARE REPLACED.
5. Secure entrance doors, escalators, stairwells, lobbies, and backstage areas.
6. Have knowledge of building layout, including restrooms and exits
7. Have knowledge of all rules and regulations for admittance to your area.
8. Have knowledge of all authorized credentials.
9. Monitor guests and enforce rules.
10. Assist in crowd management, seating discrepancies, clearing aisles, and settling disputes.
11. Inform Supervisor of developing problem.
12. Respond in a quick and professional manner to incidents.
13. Be aware of all special functions or activities that occur during the event.

Nonessential Job Functions:

• Perform all other duties as assigned by your supervisor.

Qualifications:  

• Effective oral communication and writing skills in the English language
• Ability to interact with guests and staff on a professional basis
• Must have a earned a high school diploma or equivalent GED
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

To Apply: Please E-Mail Peter.Doyle@oakviewgroup.com

The Changeover Crew staff member is an on call, per event employee who will work in the areas of room sets and arena conversions at the Cross Insurance Arena in Portland, ME

Responsibilities:

• Must be able to work in a manner that is safe and effective.
• Reliable transportation and current contact information are required.
• Must be able to lift 60 lbs. or more on a regular basis.
• Set-up and tear down including: risers, staging, basketball floor, hockey glass, chairs, tables, pipe and drape and other items as needed for events at the facility.
• Handle folding chairs, stacking chairs, tables of various shapes and sizes, drapery and skirting.
• Perform other duties as assigned.

Requirements: 

• High school diploma, GED or equivalent preferred.
• Must pass background check.
• Self-motivated, dependable.
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
• Experience in public facility highly preferred. Experience in sports venue a bonus.
• Possess strong interpersonal and communication skills.
• Ability to work both independently and as part of team.
• Must be available to work a flexible schedule including long hours, overnight, weekends and holidays.

Nonessential Job Functions:

• Perform all other duties as assigned by your supervisor.

Qualifications:  

• Effective oral communication and writing skills in the English language
• Ability to interact with guests and staff on a professional basis
• Must have a earned a high school diploma or equivalent GED
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

To Apply: Please E-Mail Shaun.Norris@oakviewgroup.com

 Overview:

The Concessions Worker prepares and serves concession items to guests. Prepares food and beverage orders to guests at concession stand locations. Ensures quality of food presentation. Utilizes a cash register and accepts payment. Must be able to maintain excellent attendance in accordance with the attendance policy.

Responsibilities:

• Essential Job Functions (including to but not limited to):
  • Conduct the cash register sales by taking orders, building orders, and completing the transaction.
  • Ability to build orders, prepare food, and knowledge in all areas of concessions operations.
  • Responsible for maintaining stock and supply levels and communicating to the Concessions Stand Manger
    of low stock items.
  • Listening and responding to customer requests or concerns
  • Responsible for maintaining a clean and organized workspace including but not limited to disposal of
    garbage & cleaning dishes
  • Serve beverages to guests including alcoholic beverages responsibly. Must check guest’s ID in accordance
    with state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages.
  • Maintains sanitation, health and safety standards in work areas

Qualifications:

• High school diploma or equivalent preferred
• Must be 16 or over
• Previous cash handling experience preferred.
• Ability to learn to handle cash and learn to operate a cash register and corresponding system
• Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers & guests

To Apply: Please E-Mail Andrew.Heywood@oakviewgroup.com

Overview:

The Stand Manager is responsible for assisting with the overall effective operation of assigned area/level concession locations including food preparation and production, inventory, cash control, total compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer supervision, and closing duties.  The Stand Manager will provide limited oversight of employee performance issues.  The focus will be on lending support to the Concession Workers and NPO Members to ensure that all aspects of concessions operations within the assigned sector are fully operational.  The majority of the Stand Manager’s time will be spent actively mentoring, training and helping employees and volunteers meet company quality standards, and in promoting a positive, enthusiastic and cooperative work environment.

Responsibilities:

• Responsible for ensuring set-up of assigned concession location prior to doors. Set-up duties include: verifying opening inventory; assigning duties to concession workers (employee/volunteer); ensuring cleanliness and sanitation standards are met; verifying that location is clean and all equipment is operational, and that dispensing equipment has been tested; ascertain levels of food production based upon projected guest attendance has been met; and ensuring that Concession Workers and/or NPO Members have followed proper procedure for distribution and handling of cash.
• Monitor alcohol service throughout event to ensure 100% compliance with venue Alcohol Service policy. Report any alcohol service or compliance issues Director of F&B.  Responsible for relaying designated alcohol service cut-off times to assigned locations and enforcing deadline.
• Responsible for ensuring effective operation of location during event: monitors inventory/product levels, anticipates extra stock/product, oversight of employee breaks, sign-in/out sheet, employee meals; ensures designated number of POS are open.
• Responsible for ensuring Concession Works or NPO Members has verified and tracks all product, including transfers, discards/spoilage, and that these are accurately reflected in the closing procedures, ensures that the Concession Works or NPO Members maintained proper product levels while minimizing overproduction.
• Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Oversee closing of locations in assigned sector; ensure location, equipment and utensils are clean; product is properly stored or returned to Commissary; perishables are refrigerated; ensure Concession Works or NPO Members has properly counted and reconciled cash with inventory; ensure cash has been delivered to Vault. Level Supervisor will authorize final closing of assigned locations when prompted to.
• Responsible for providing limited direct supervision to SMs/CSRs/Concession Cooks/ NPO Volunteers. Able and willing to cover the function of any open position to assure location is fully operational and company standards of speed of service and guest satisfaction are met; hands-on supervision includes the ability and willingness to assist with cleaning, if required.
• Responsible for documenting in writing any problems with concession equipment or needed repairs for assigned locations at the end of the event.
• Must show demonstrated ability to meet the company standard for excellent attendance.

 Qualifications:

• At Least 1-2 years’ experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable Education.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

To Apply: Please E-Mail Andrew.Heywood@oakviewgroup.com 

Overview:

The Server will provide ultimate hospitality for guests in a fast-paced, high-volume environment.

Responsibilities:

• Maintains knowledge of the menu and any special items being offered.
• Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers. 
• Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
• Ensures neat presentation of all ordered items, with no spill-over.
• Pre-buses tables and full buses tables when necessary, during peak periods.
• Maintains availability to work during many peak periods.
• Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
• Maintains high responsiveness to customer desires and requests.
• Maintains a professional and clean appearance.
• Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff in order to improve communication and coordination so that patrons may be impressed by their dining experience.
• Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered

Qualifications:

• Experience working in a fast-paced, high-volume environment preferred
• Must have a High School Diploma, G.E.D. or related Food Service Job Experience.
• Must acquire and maintain a Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings. 
• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.

To Apply: Please E-Mail Andrew.Heywood@oakviewgroup.com

Overview:

Cooks are responsible for preparing menu items utilizing cooking equipment in a fast-paced environment in either concession stands or main kitchen. The Cook must adhere to high food quality standards to ensure guest satisfaction.  Portion control, food waste and sanitation are additional areas that the Cook must be aware of while operating in the kitchen.

$15 - $23/hour depending on experience

Responsibilities:

Responsible for cooking and packaging food product which is prepared to order or kept warm until sold.

• Receives verbal orders from the front counter staff for food product requirements for guest orders or if working in main kitchen, food items for stands to sell along with suite orders.
• Responsible for maintaining quality and production standards on all menu items. Food must be fresh and of high quality when served to the guests.
• Responsible for portion control and serving temperatures of all products served in the concession stand.
• Responsible for cleaning, stocking and restocking of workstations and displays.
• Responsible for operating large-volume cooking equipment such as grills, deep-fat fryers and ovens.
• Ensures that all work areas and equipment are clean, food products are properly stored, utensils are clean and put away and floor is swept and mopped at end of shift. The Cook must be checked out before ending the shift by the Floor Supervisor to ensure the concession stand meets cleanliness standards.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.

Qualifications:

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.

Possess valid food handling certificate if required by state and federal regulations.

To Apply: Please E-Mail Andrew.Heywood@oakviewgroup.com