Employment

This position will assist in the management of all ticketing operations including daily operations of the Box Office and any ticketing outlets. Responsibilities include account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. This is a full-time position that frequently requires attendance at evening and/or weekend activities, performances and events. Ability to work flexible schedule based on events, including nights, weekends and holidays as needed. 

This role will pay an houlry wage of $17.48 to $21 phr. 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Responsibilities

• Assist in recruiting, interviewing, selecting, training, motivating and evaluating personnel; assist in developing performance level standards and in providing or coordinating training accordingly; work with personnel to correct deficiencies; recommend appropriate disciplinary action.
• Perform general Box Office duties including ticket-selling functions as needed.
• Assist with event set ups in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Ensure that all premium seating ticket orders are processed and confirmed promptly and accurately.
• Responsible for balancing box office revenue and preparation of daily sales reports.
• Prepare daily deposits and combined bank deposits according to the Finance Department's requirements.
• Provide full-service ticketing for local tenants (including account management and all other ticketing requirements for the facility).
• Assist with preparation of all required Box Office reports to management and promoters.
• Assist with set-up and maintenance of proper Box Office procedures (with direction from Corporate).
• Process ticket requests from promoters.
• Assist with overseeing will call for all ticketed events, ensuring compliance with all relevant ticket laws.
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.
• Update and troubleshoot the computerized ticketing system and software.
• Manage Business Objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily executive sales report as requested.
• Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
• Perform other work-related tasks as assigned by the Box Office Manager Director of Finance or General Manager.

Qualifications

• A Bachelor’s degree is strongly recommended however, event and/or ticketing industry experience is viewed equivalently.
• Previous responsibility in training and supervising others is desired.
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Knowledge of federal, state, and local regulations.
• Strong oral and written communication skills, supervisory skills and excellent interpersonal skills, particularly in dealing with the public, are required.
• Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills.
• Ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or using a calculator.
• Communicate clearly and concisely in the English language, both orally and in writing
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software.
• Demonstrated knowledge and use of ticketing software, terminology.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days based upon event calendar.

To Apply: Please E-Mail Kaitlyn.Lynch@oakviewgroup.com

Essential Job Functions:

The primary responsibility of this position is guest safety and the security of the Arena with an emphasis on guest service.  It is the responsibility of the Event Staff to enforce all rules, regulations and policies of the Cross Insurance Arena.  Some of your responsibilities are listed below, but are not limited to the following:

1. Wear assigned uniform at all times while on duty.
2. Greet guests in a friendly and courteous manner.
3. Ability to stand for long periods of time
4. Attend to your assigned position during the duration of the event – DO NOT LEAVE UNLESS YOU ARE REPLACED.
5. Secure entrance doors, escalators, stairwells, lobbies, and backstage areas.
6. Have knowledge of building layout, including restrooms and exits
7. Have knowledge of all rules and regulations for admittance to your area.
8. Have knowledge of all authorized credentials.
9. Monitor guests and enforce rules.
10. Assist in crowd management, seating discrepancies, clearing aisles, and settling disputes.
11. Inform Supervisor of developing problem.
12. Respond in a quick and professional manner to incidents.
13. Be aware of all special functions or activities that occur during the event.

Nonessential Job Functions:

• Perform all other duties as assigned by your supervisor.

Qualifications:  

• Effective oral communication and writing skills in the English language
• Ability to interact with guests and staff on a professional basis
• Must have a earned a high school diploma or equivalent GED
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

To Apply: Please E-Mail Peter.Doyle@oakviewgroup.com

The Changeover Crew staff member is an on call, per event employee who will work in the areas of room sets and arena conversions at the Cross Insurance Arena in Portland, ME

Responsibilities:

• Must be able to work in a manner that is safe and effective.
• Reliable transportation and current contact information are required.
• Must be able to lift 60 lbs. or more on a regular basis.
• Set-up and tear down including: risers, staging, basketball floor, hockey glass, chairs, tables, pipe and drape and other items as needed for events at the facility.
• Handle folding chairs, stacking chairs, tables of various shapes and sizes, drapery and skirting.
• Perform other duties as assigned.

Requirements: 

• High school diploma, GED or equivalent preferred.
• Must pass background check.
• Self-motivated, dependable.
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
• Experience in public facility highly preferred. Experience in sports venue a bonus.
• Possess strong interpersonal and communication skills.
• Ability to work both independently and as part of team.
• Must be available to work a flexible schedule including long hours, overnight, weekends and holidays.

Nonessential Job Functions:

• Perform all other duties as assigned by your supervisor.

Qualifications:  

• Effective oral communication and writing skills in the English language
• Ability to interact with guests and staff on a professional basis
• Must have a earned a high school diploma or equivalent GED
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

To Apply: Please E-Mail Shaun.Norris@oakviewgroup.com

The Box Office Representative will be able to assist guests with ticket purchases for all events at the Cross Insurance Arena. The hours associated with the position will fluctuate based on games and events.

Responsibilities:

• Accurately sell tickets via the Ticketmaster Host ticketing system
• Welcome each guest in a friendly manner
• Interact will all building staff and guest in a professional manner
• Maintain the policies of the Box Office
• Assist with taking phone orders
• Be knowledgeable of arena layout as well as the setup and pricing for each event
• Correctly provide information to all guests whether in person or over the phone
• Distribute will-call without error to ensure all guests receive the proper tickets
• Process each payment, cash or card, without error
• Balance and reconcile cash drawer at the end of each shift

Requirements: 

• Previous customer/guest service experience
• Previous cash handling experience
• Ability to work in a fast-paced environment
• Willing to work nights and weekends
• Must be able to work flexible hours
• Previous experience with Ticketmaster is preferred but not required.
• Excellent customer service
• High School Degree

Nonessential Job Functions:

• Perform all other duties as assigned by your supervisor.

Qualifications:  

• Effective oral communication and writing skills in the English language
• Ability to interact with guests and staff on a professional basis
• Must have a earned a high school diploma or equivalent GED
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

To Apply: Please E-Mail Kaitlyn.Lynch@oakviewgroup.com

 Overview:

The Concessions Worker prepares and serves concession items to guests. Prepares food and beverage orders to guests at concession stand locations. Ensures quality of food presentation. Utilizes a cash register and accepts payment. Must be able to maintain excellent attendance in accordance with the attendance policy.

Responsibilities:

• Essential Job Functions (including to but not limited to):
  • Conduct the cash register sales by taking orders, building orders, and completing the transaction.
  • Ability to build orders, prepare food, and knowledge in all areas of concessions operations.
  • Responsible for maintaining stock and supply levels and communicating to the Concessions Stand Manger
    of low stock items.
  • Listening and responding to customer requests or concerns
  • Responsible for maintaining a clean and organized workspace including but not limited to disposal of
    garbage & cleaning dishes
  • Serve beverages to guests including alcoholic beverages responsibly. Must check guest’s ID in accordance
    with state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages.
  • Maintains sanitation, health and safety standards in work areas

Qualifications:

• High school diploma or equivalent preferred
• Must be 16 or over
• Previous cash handling experience preferred.
• Ability to learn to handle cash and learn to operate a cash register and corresponding system
• Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers & guests

To Apply: Please E-Mail Andrew.Heywood@oakviewgroup.com

Overview:

The Stand Manager is responsible for assisting with the overall effective operation of assigned area/level concession locations including food preparation and production, inventory, cash control, total compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer supervision, and closing duties.  The Stand Manager will provide limited oversight of employee performance issues.  The focus will be on lending support to the Concession Workers and NPO Members to ensure that all aspects of concessions operations within the assigned sector are fully operational.  The majority of the Stand Manager’s time will be spent actively mentoring, training and helping employees and volunteers meet company quality standards, and in promoting a positive, enthusiastic and cooperative work environment.

Responsibilities:

• Responsible for ensuring set-up of assigned concession location prior to doors. Set-up duties include: verifying opening inventory; assigning duties to concession workers (employee/volunteer); ensuring cleanliness and sanitation standards are met; verifying that location is clean and all equipment is operational, and that dispensing equipment has been tested; ascertain levels of food production based upon projected guest attendance has been met; and ensuring that Concession Workers and/or NPO Members have followed proper procedure for distribution and handling of cash.
• Monitor alcohol service throughout event to ensure 100% compliance with venue Alcohol Service policy. Report any alcohol service or compliance issues Director of F&B.  Responsible for relaying designated alcohol service cut-off times to assigned locations and enforcing deadline.
• Responsible for ensuring effective operation of location during event: monitors inventory/product levels, anticipates extra stock/product, oversight of employee breaks, sign-in/out sheet, employee meals; ensures designated number of POS are open.
• Responsible for ensuring Concession Works or NPO Members has verified and tracks all product, including transfers, discards/spoilage, and that these are accurately reflected in the closing procedures, ensures that the Concession Works or NPO Members maintained proper product levels while minimizing overproduction.
• Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Oversee closing of locations in assigned sector; ensure location, equipment and utensils are clean; product is properly stored or returned to Commissary; perishables are refrigerated; ensure Concession Works or NPO Members has properly counted and reconciled cash with inventory; ensure cash has been delivered to Vault. Level Supervisor will authorize final closing of assigned locations when prompted to.
• Responsible for providing limited direct supervision to SMs/CSRs/Concession Cooks/ NPO Volunteers. Able and willing to cover the function of any open position to assure location is fully operational and company standards of speed of service and guest satisfaction are met; hands-on supervision includes the ability and willingness to assist with cleaning, if required.
• Responsible for documenting in writing any problems with concession equipment or needed repairs for assigned locations at the end of the event.
• Must show demonstrated ability to meet the company standard for excellent attendance.

 Qualifications:

• At Least 1-2 years’ experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable Education.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

To Apply: Please E-Mail Andrew.Heywood@oakviewgroup.com 

Overview:

The Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent communication when it relates to availability. This position is event based – shifts are scheduled by availability and event schedule.

Responsibilities:

• Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol.
• Responsible to learn or have knowledge of various beer, wine varieties & spirits available, and be able to learn to suggestively upsell products to guests.
• Must pour drinks responsibly in accordance with company standards for serving size.
• Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages.
• Must communicate a cut-off to a guest as required.
• Listening and responding to any customer requests or concerns.
• Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.
• Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making.
• Request additional product or restock product as required
• Ability to handle cash accurately is required. Employee is responsible for issued bank at his/her bar.
• Maintains clean and sanitary work station at all times. Ensures bar equipment is clean & well maintained.
• Other duties as assigned such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler

Qualifications:

• Six months or more experience bartending.
• Accurate cash handling skills.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule including nights, weekends and long hours.

To Apply: Please E-Mail Andrew.Heywood@oakviewgroup.com

Overview:

The Server will provide ultimate hospitality for guests in a fast-paced, high-volume environment.

Responsibilities:

• Maintains knowledge of the menu and any special items being offered.
• Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers. 
• Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
• Ensures neat presentation of all ordered items, with no spill-over.
• Pre-buses tables and full buses tables when necessary, during peak periods.
• Maintains availability to work during many peak periods.
• Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
• Maintains high responsiveness to customer desires and requests.
• Maintains a professional and clean appearance.
• Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff in order to improve communication and coordination so that patrons may be impressed by their dining experience.
• Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered

Qualifications:

• Experience working in a fast-paced, high-volume environment preferred
• Must have a High School Diploma, G.E.D. or related Food Service Job Experience.
• Must acquire and maintain a Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings. 
• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.

To Apply: Please E-Mail Andrew.Heywood@oakviewgroup.com

Overview:

Cooks are responsible for preparing menu items utilizing cooking equipment in a fast-paced environment in either concession stands or main kitchen. The Cook must adhere to high food quality standards to ensure guest satisfaction.  Portion control, food waste and sanitation are additional areas that the Cook must be aware of while operating in the kitchen.

$15 - $23/hour depending on experience

Responsibilities:

Responsible for cooking and packaging food product which is prepared to order or kept warm until sold.

• Receives verbal orders from the front counter staff for food product requirements for guest orders or if working in main kitchen, food items for stands to sell along with suite orders.
• Responsible for maintaining quality and production standards on all menu items. Food must be fresh and of high quality when served to the guests.
• Responsible for portion control and serving temperatures of all products served in the concession stand.
• Responsible for cleaning, stocking and restocking of workstations and displays.
• Responsible for operating large-volume cooking equipment such as grills, deep-fat fryers and ovens.
• Ensures that all work areas and equipment are clean, food products are properly stored, utensils are clean and put away and floor is swept and mopped at end of shift. The Cook must be checked out before ending the shift by the Floor Supervisor to ensure the concession stand meets cleanliness standards.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.

Qualifications:

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.

Possess valid food handling certificate if required by state and federal regulations.

To Apply: Please E-Mail Andrew.Heywood@oakviewgroup.com